Team Manager, Operations Support

Ministry Of Justice; Wellington; On-site; NZD 130,000 - 179,000; Full time

Benefits offered by this job

4.4 weeks holiday leave

Flexible work hours

Access to inclusive networks

Job summary

The Ministry of Justice in New Zealand is seeking an experienced people leader to head National Service Delivery as Team Manager, Operations Support. You will lead a team of analysts and advisors delivering advisory, analytical and operational support to frontline services, driving performance and service improvement.

You will partner with senior leaders to translate complex data into clear advice and actionable insights, standardise processes, and ensure systems and technology effectively

Qualifications

• Significant people leadership experience in a complex operational environment.
• Experience leading and developing advisors, analysts, or teams delivering advisory and analytical services.
• Ability to translate complex information into clear, actionable advice and insights.

Responsibilities

• Provide strong, visible leadership across the team.
• Ensure the team delivers high-quality advice, analysis and practical operational support.
• Drive service improvement and standardisation of delivery across frontline operations.

Skills

People leadership

Advisory analytics

Operational management

Change management

Stakeholder management

Job description

We are looking for an experienced people leader to join National Service Delivery as Team Manager, Operations Support.

This is a varied and influential leadership role, leading a team of analysts and advisors who provide operational support across National Service Delivery.

The team provides advice, analysis and operational support to help our frontline services perform effectively. This includes business and operational advice, performance analysis and reporting, planning, service improvement, business processes and systems, and the coordination of official and ministerial correspondence.

As Team Manager, you will provide strong, visible leadership and ensure the team delivers high-quality advice, analysis and practical operational support. You will work closely with leaders and teams across the Ministry, using advice, data and insights to support decision-making and improve how our services operate.

You will also play an important role in improving and standardising service delivery and ensuring our systems, processes and technology effectively support frontline operations.

We are looking for an experienced people leader who is confident leading both advisory and analytical functions and can bring these disciplines together to deliver strong operational outcomes.

You will bring:

• significant people leadership experience, ideally within a complex operational environment
• demonstrated experience leading and developing advisors, analysts, or teams delivering a combination of advisory and analytical services
• the ability to lead, coach and develop people working across advice, analysis, reporting and business improvement
• strong operational management, judgement and prioritisation skills
• experience leading continuous improvement, change or business improvement initiatives
• strong relationship management and influencing skills, including working effectively with senior leaders
• the ability to understand complex information and translate it into clear advice, meaningful insights and practical action
• a collaborative approach and the ability to work effectively across operational and enabling functions.

Experience in technical product ownership, digital or technology-enabled service delivery, or working closely with technology and product teams would be advantageous.

The role will suit a leader who can bring together people, advice, analysis, technology and operational delivery to improve services and support effective decision-making.

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• flexible work hours where possible
• access to a variety of inclusive and proactive networks

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

The salary range for this role is between $130,129 and $179,192, with the likely appointing salary between $130,129 and $167,062, based on skills and experience.