Manager, Justice Services - Centralised Services

Ministry of Justice - New Zealand; Wellington; On-site; NZD 130,000 - 179,000; Full time

Benefits offered by this job

4.4 weeks holiday leave

Flexible work hours

Online professional development portal

Inclusive networks

Job summary

Ministry of Justice - New Zealand in Wellington seeks a Manager, Justice Services to lead Centralised Services and drive national registry operations. You will develop leaders, deliver high-quality services, and strengthen stakeholder relations to improve court and tribunal outcomes.

The role requires strategic vision, robust budgeting, and a dedication to continuous improvement in a complex, nationwide environment.

Qualifications

• Significant experience leading teams and operational delivery.
• Experience leading through other leaders and building high-performing teams.
• Proven budget and resource management in a complex environment.
• Ability to manage competing priorities while maintaining service quality and outcomes.
• Strong communication and relationship management skills.
• Experience using data and performance measures to inform decisions.
• Experience leading change and service improvement.
• Cultural capability and commitment to Te Ao Māori.

Responsibilities

• Provide clear leadership and direction so leaders and teams deliver high-quality services.
• Coach and develop leaders and build a high-performing, inclusive culture.
• Drive consistency, standardisation, efficiency and service excellence across nationally delivered services.
• Build trusted relationships with the judiciary, internal stakeholders and sector partners.
• Use customer feedback, performance information and data to identify opportunities and drive continuous improvement.
• Prioritise and allocate people and resources across services with focus on customer outcomes.
• Manage operational risks, resources and budgets effectively and sustainably.
• Lead and support change and service improvements.
• Contribute to the collective leadership of Centralised Services and National Service Delivery.

Skills

Leadership of leaders

Budget management

Change management

Data driven decisions

Stakeholder management

Communication

Cultural capability

Education

Tertiary qualification

Job description

Manager, Justice Services – Centralised Services | Wellington

We have an exciting opportunity for an experienced operational leader to join Centralised Services as Manager, Justice Services, based in Wellington.

Job Description

Manager, Justice Services – Centralised Services | Wellington

We have an exciting opportunity for an experienced operational leader to join Centralised Services as Manager, Justice Services, based in Wellington.

Te Haeata/The Opportunity

The Manager, Justice Services – Centralised Services leads nationally delivered centralised registry services that support the effective operation of courts and tribunals across Aotearoa. You will ensure high-quality service delivery that meets customer needs, protects the Ministry's reputation and enhances the customer experience.

A key part of this role is leading leaders, building their capability to develop engaged, high-performing teams that consistently deliver excellent service outcomes.

Reporting to the National Manager, Centralised Services, you will be responsible for:

• providing clear leadership and direction so leaders and teams consistently deliver high-quality services
• coaching and developing leaders and building a high-performing, collaborative and inclusive culture
• driving consistency, standardisation, efficiency and service excellence across nationally delivered services
• building and sustaining trusted relationships with the judiciary, internal stakeholders and sector partners
• using customer feedback, operational performance information, data and insights to identify opportunities and drive continuous improvement
• effectively prioritising and allocating people and resources across services while maintaining a strong focus on customer outcomes
• managing operational risks, resources and budgets effectively and sustainably
• leading and supporting change and service improvements
• contributing to the collective leadership of Centralised Services and National Service Delivery

It is an exciting time to take on this leadership role as we continue to improve access to, and people's experiences of, courts and tribunals, including through significant programmes such as Te Au Reka and Te Ao Mārama.

Ō Pūkenga/Skills And Experience

We are looking for a strong operational leader of leaders who brings positive energy, sound judgement and a collaborative approach to working with leaders, teams, the judiciary and our partners.

You Will Bring

• significant experience leading teams and operational delivery, preferably in a complex or national customer service, processing or service delivery environment
• demonstrated success leading through other leaders and developing capable, engaged and high-performing teams
• proven budget and resource management experience in a complex operating environment
• the ability to manage competing priorities while maintaining service quality and customer outcomes
• strong communication and relationship management skills, with the ability to build trust and influence at all levels
• experience using data, customer insights and performance measures to inform decisions and drive improvement
• experience leading change and continuously improving operational services
• strong critical thinking, judgement and problem-solving capability
• confidence using digital tools and an interest in how digital solutions can improve service delivery
• cultural capability and a commitment to improving outcomes for Māori, including continuing to strengthen your understanding of Te Ao Māori and culturally responsive ways of working
• a relevant tertiary qualification or equivalent knowledge, skills and experience.

Knowledge of New Zealand's justice and courts systems would be advantageous but is not essential.

The ability to travel nationally may be required.

Mō Mātou/About Us

At Te Tāhū o te Ture – the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa New Zealand.

Ratonga Pokapū, Centralised Services, delivers nationally centralised services where those services do not need to be provided face-to-face. We focus on delivering consistent, efficient and people-centred services and putting the needs of the people we serve at the centre of our work.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here

Benefits

• 4.4 weeks holiday leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The salary range for this role is between $130,129 and $179,192, with the likely appointing salary between $130,129 and $167,062, based on skills and experience.