Service Manager

NZ Ministry of Justice; Wellington; On-site; NZD 99,000 - 128,000; Full time

Benefits offered by this job

22 days holiday leave

Online professional development portal

Inclusive professional networks

Job summary

Ministry of Justice (New Zealand) is seeking a Service Manager for Courts and Tribunals. The role focuses on leading a team, managing operations, and driving professional development while maintaining a positive culture.

The position is based at Hutt Valley District Court with a February 2027 start date and reports to a Manager Justice Service. You will work with a leadership team across two District Courts to strengthen public trust in the Law of Aotearoa New Zealand through effective service

Qualifications

• Operational management experience, ideally in the District Court and Tribunals environment.
• Experience in managing and developing staff capability.
• Proven leadership to motivate and guide staff toward targets and bigger-picture outcomes.
• Proven track record in supporting and implementing changes to business processes.
• Adaptable to a changing operations and customer-centric environment.
• Excellent interpersonal skills to establish relationships and motivate others.
• Ability to develop and maintain strong working relationships across teams.
• Strong analytical, tactical and strategic abilities.

Responsibilities

• Lead and manage operations to ensure efficient performance and professional development of the team.
• Provide guidance, training and support to staff.
• Maintain a positive team culture and environment.
• Collaborate with a leadership team across two District Courts to strengthen trust in the law of Aotearoa New Zealand.

Skills

operational management

staff development

leadership

change management

interpersonal skills

relationship building

analytical thinking

strategic thinking

Job description

Service Manager, Courts and Tribunals - Permanent/Fulltime position

Te Haeata/The Opportunity

We are looking for someone with experience leading a team and managing operations, providing guidance, training, and support, to ensure the team's efficient performance and professional development, whilst maintaining a positive team culture and environment.

This role is based at the Hutt Valley District Court with a start date of 1 February 2027. It reports to a Manager Justice Service and works collaboratively with a leadership team across two District Courts to strengthen people's trust in the Law of Aotearoa New Zealand.

Ō pūkenga/Skills and Experience

To be successful in this role, you will need the following skills, knowledge, and experience:

• operational management experience, ideally in the District Court and Tribunals environment
• previous experience in managing and developing the capability of staff
• proven leadership skills to motivate and lead staff to achieve targets and understand their contribution to the bigger picture
• good track record in supporting and implementing changes to business and work processes
• be adaptable in a changing operations and customer centric environment
• to possess well-developed interpersonal skills which will enable you to establish relationships and motivate others
• able to develop and maintain strong working relationships
• strong analytical, tactical, and strategic ability

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 22 days holiday leave
• an online professional development portal
• access to a variety of inclusive and proactive networks

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The appointing salary for this role will be between $99,208 and $127,683 based on skills and experience.