Team Manager, Operations Support

Ministry of Justice - New Zealand; Wellington; On-site; NZD 130,000 - 179,000; Full time

Benefits offered by this job

4.4 weeks holiday leave

Flexible work hours where possible

Online professional development portal

Inclusive networks

Job summary

Ministry of Justice - New Zealand is seeking an experienced Team Manager, Operations Support within National Service Delivery. You will lead a team of analysts and advisors, providing operational support, performance analysis and practical guidance to frontline services.

This role requires strategic leadership, coaching, and the ability to translate complex information into clear recommendations, while driving service improvement and standardising processes across the organisation.

Qualifications

• Experience leading advisory and analytical teams and functions.
• Ability to translate complex information into clear, actionable advice.
• Strong operational management, judgement and prioritisation skills.
• Experience leading continuous improvement or change initiatives.

Responsibilities

• Lead a team of analysts and advisors delivering advisory and analytical services across National Service Delivery.
• Provide high-quality advice, analysis and practical operational support to frontline services.
• Coach and develop staff, building capability across advice, analysis, reporting and business improvement.
• Drive service improvement, standardisation of processes and the use of data to support decision-making.
• Collaborate with senior leaders across the Ministry to translate insights into actions.

Skills

People leadership

Advisory & analytics

Stakeholder management

Change management

Performance analysis

Cross-functional collaboration

Job description

Team Manager, Operations Support - National Service Delivery

We are looking for an experienced people leader to join National Service Delivery as Team Manager, Operations Support.

This is a varied and influential leadership role, leading a team of analysts and advisors who provide operational support across National Service Delivery. The team provides advice, analysis and operational support to help our frontline services perform effectively. This includes business and operational advice, performance analysis and reporting, planning, service improvement, business processes and systems, and the coordination of official and ministerial correspondence.

As Team Manager, you will provide strong, visible leadership and ensure the team delivers high-quality advice, analysis and practical operational support. You will work closely with leaders and teams across the Ministry, using advice, data and insights to support decision-making and improve how our services operate.

You will also play an important role in improving and standardising service delivery and ensuring our systems, processes and technology effectively support frontline operations.

Ō Pūkenga / Skills And Experience

We are looking for an experienced people leader who is confident leading both advisory and analytical functions and can bring these disciplines together to deliver strong operational outcomes.

You Will Bring

• significant people leadership experience, ideally within a complex operational environment
• demonstrated experience leading and developing advisors, analysts, or teams delivering a combination of advisory and analytical services
• the ability to lead, coach and develop people working across advice, analysis, reporting and business improvement
• strong operational management, judgement and prioritisation skills
• experience leading continuous improvement, change or business improvement initiatives
• strong relationship management and influencing skills, including working effectively with senior leaders
• the ability to understand complex information and translate it into clear advice, meaningful insights and practical action
• a collaborative approach and the ability to work effectively across operational and enabling functions.

Experience in technical product ownership, digital or technology-enabled service delivery, or working closely with technology and product teams would be advantageous. The role will suit a leader who can bring together people, advice, analysis, technology and operational delivery to improve services and support effective decision-making.

About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Benefits

• 4.4 weeks holiday leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Salary

The salary range for this role is between $130,129 and $179,192, with the likely appointing salary between $130,129 and $167,062, based on skills and experience.

Applications close on 22 November 2026; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.