Team Manager, Operations Support

NZ Ministry of Justice; Wellington; On-site; NZD 130,000 - 179,000; Full time

Benefits offered by this job

4.4 weeks holiday

Flexible work hours

Online professional development portal

Inclusive networks

Job summary

Ministry of Justice in Wellington seeks a Team Manager to lead a team of analysts and advisors delivering operational support to frontline services. You will provide high-quality advice, analysis and practical guidance to improve how services operate, including reporting and ministerial coordination.

You will work with leaders across the Ministry, leveraging data and insights to support decision-making and standardise service delivery. Strong leadership and collaboration are essential.

Qualifications

• Significant people leadership experience in a complex operational environment.
• Experience leading and developing advisors, analysts, or mixed advisory/analytic teams.
• Ability to coach across advice, analysis, reporting and business improvement.
• Strong operational management, judgement and prioritisation skills.
• Experience leading continuous improvement or change initiatives.
• Strong relationship management and influencing skills with senior leaders.
• Ability to translate complex information into clear advice and actions.
• Collaborative approach across operational and enabling functions.
• Experience with technical product ownership or tech-enabled service delivery is advantageous.

Responsibilities

• Lead a team of analysts and advisors providing operational support across National Service Delivery.
• Ensure high-quality advice, analysis and practical operational support for frontline services.
• Work with leaders to improve service delivery, processes and systems.
• Coordinate official and ministerial correspondence and reporting.
• Drive cross-functional collaboration and data-informed decision making.

Skills

People leadership

Advisory leadership

Analytical leadership

Operational management

Continuous improvement

Relationship management

translating complex information

Job description

Team Manager, Operations Support

National Service Delivery

We are looking for an experienced people leader to join National Service Delivery as Team Manager, Operations Support.This is a varied and influential leadership role, leading a team of analysts and advisors who provide operational support across National Service Delivery.The team provides advice, analysis and operational support to help our frontline services perform effectively. This includes business and operational advice, performance analysis and reporting, planning, service improvement, business processes and systems, and the coordination of official and ministerial correspondence.

As Team Manager, you will provide strong, visible leadership and ensure the team delivers high-quality advice, analysis and practical operational support. You will work closely with leaders and teams across the Ministry, using advice, data and insights to support decision-making and improve how our services operate. You will also play an important role in improving and standardising service delivery and ensuring our systems, processes and technology effectively support frontline operations.

Ō pūkenga/Skills and Experience

We are looking for an experienced people leader who is confident leading both advisory and analytical functions and can bring these disciplines together to deliver strong operational outcomes.

The role will suit a leader who can bring together people, advice, analysis, technology and operational delivery to improve services and support effective decision-making.

• significant people leadership experience, ideally within a complex operational environment
• demonstrated experience leading and developing advisors, analysts, or teams delivering a combination of advisory and analytical services
• the ability to lead, coach and develop people working across advice, analysis, reporting and business improvement
• strong operational management, judgement and prioritisation skills
• experience leading continuous improvement, change or business improvement initiatives
• strong relationship management and influencing skills, including working effectively with senior leaders
• the ability to understand complex information and translate it into clear advice, meaningful insights and practical action
• a collaborative approach and the ability to work effectively across operational and enabling functions
• Experience in technical product ownership, digital or technology-enabled service delivery, or working closely with technology and product teams would be advantageous.

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand. Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

Utu ā-tau/Salary

The salary range for this role is between $130,129 and $179,192, with the likely appointing salary between $130,129 and $167,062, based on skills and experience.

If you have any questions, please contact [e-mail]