Manager, Justice Services - Centralised Services

NZ Ministry of Justice; Wellington; On-site; NZD 130,000 - 179,000; Full time

Benefits offered by this job

4.4 weeks holiday

Flexible work hours

Online professional development

Inclusive networks

Job summary

Ministry of Justice in Wellington seeks an experienced Manager, Justice Services to lead national centralised registries supporting courts and tribunals. You will drive high-quality service delivery, develop leaders, and build an inclusive, high-performing culture across the organisation.

You will manage budgets, resources and change programs while maintaining a strong focus on customer outcomes and continuous improvement in Te Ao Māori contexts.

Qualifications

• Significant experience leading teams and national delivery of services.
• Proven ability to lead through other leaders and develop high-performing teams.
• Experience managing budgets and resources in a complex environment.
• A track record of delivering service quality and customer outcomes.

Responsibilities

• Provide clear leadership and direction to leaders and teams delivering centralised services.
• Coach and develop leaders to build a high-performing, inclusive culture.
• Drive consistency, efficiency and service excellence across nationally delivered services.
• Build trusted relationships with judiciary, stakeholders and partners.
• Use data and insights to identify improvement opportunities and prioritise resources.
• Manage operational risks, resources and budgets effectively and sustainably.
• Lead change and service improvements in a fast-evolving environment.

Skills

People leadership

Budget management

Stakeholder management

Change management

Data-informed decisions

Digital tools

Te Ao Māori awareness

Communication

Education

Relevant tertiary qualification

Job description

Manager, Justice Services - Centralised Services | Wellington

We have an exciting opportunity for an experienced operational leader to join Centralised Services as Manager, Justice Services, based in Wellington.

The Opportunity

The Manager, Justice Services - Centralised Services leads nationally delivered centralised registry services that support the effective operation of courts and tribunals across Aotearoa. You will ensure high-quality service delivery that meets customer needs, protects the Ministry's reputation and enhances the customer experience.

A key part of this role is leading leaders, building their capability to develop engaged, high-performing teams that consistently deliver excellent service outcomes.

Reporting to the National Manager, Centralised Services, you will be responsible for:

• providing clear leadership and direction so leaders and teams consistently deliver high-quality services
• coaching and developing leaders and building a high-performing, collaborative and inclusive culture
• driving consistency, standardisation, efficiency and service excellence across nationally delivered services
• building and sustaining trusted relationships with the judiciary, internal stakeholders and sector partners
• using customer feedback, operational performance information, data and insights to identify opportunities and drive continuous improvement
• effectively prioritising and allocating people and resources across services while maintaining a strong focus on customer outcomes
• managing operational risks, resources and budgets effectively and sustainably
• leading and supporting change and service improvements
• contributing to the collective leadership of Centralised Services and National Service Delivery

It is an exciting time to take on this leadership role as we continue to improve access to, and people's experiences of, courts and tribunals, including through significant programmes such as Te Au Reka and Te Ao Mārama.

Skills and Experience

We are looking for a strong operational leader of leaders who brings positive energy, sound judgement and a collaborative approach to working with leaders, teams, the judiciary and our partners.

You will bring:

• significant experience leading teams and operational delivery, preferably in a complex or national customer service, processing or service delivery environment
• demonstrated success leading through other leaders and developing capable, engaged and high-performing teams
• proven budget and resource management experience in a complex operating environment
• the ability to manage competing priorities while maintaining service quality and customer outcomes
• strong communication and relationship management skills, with the ability to build trust and influence at all levels
• experience using data, customer insights and performance measures to inform decisions and drive improvement
• experience leading change and continuously improving operational services
• strong critical thinking, judgement and problem-solving capability
• confidence using digital tools and an interest in how digital solutions can improve service delivery
• cultural capability and a commitment to improving outcomes for Māori, including continuing to strengthen your understanding of Te Ao Māori and culturally responsive ways of working
• a relevant tertiary qualification or equivalent knowledge, skills and experience.

Knowledge of NewZealand's justice and courts systems would be advantageous but is not essential.

The ability to travel nationally may be required.

About us

At Te Tāhū oteTure - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa NewZealand. Ratonga Pokapū, Centralised Services, delivers nationally centralised services where those services do not need to be provided face-to-face. We focus on delivering consistent, efficient and people-centred services and putting the needs of the people we serve at the centre of our work.

Joining Te Tāhū oteTure means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

What's great about working here

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

Salary

The salary range for this role is between $130,129 and $179,192, with the likely appointing salary between $130,129 and $167,062, based on skills and experience.