Systems & Practice Support Coordinator – Flexible Hours

BDO in New Zealand; Gisborne; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Professional development

Flexible hours (37.5h week with banked

Birthday leave

Job summary

BDO Gisborne is seeking a Business Systems & Practice Support Coordinator to join our operations team. This role supports the systems, tools and processes that help our accounting teams work effectively and deliver great client service.

You will provide day-to-day support across practice management, accounting and business systems, help users troubleshoot issues, and contribute to better ways of working across the firm. The environment will evolve, so aptitude and willingness to learn are valued.

Qualifications

• Accounting, administration, operations or client service experience.
• Willingness to build systems capability and process improvement.
• Strong problem-solving and user-support mindset.
• Able to learn new systems and tools quickly.

Responsibilities

• Provide practical support for practice management, accounting and business systems.
• Assist with system access, onboarding and offboarding, templates, workflows and automations.
• Manage support requests, investigate issues and elevate matters where required.
• Provide Level 1 IT and technology support, including Microsoft 365, Teams and related tools.
• Maintain clear process notes, system documentation and user guidance.
• Support system improvements, upgrades, testing and implementation projects.
• Identify opportunities to improve workflows, data quality, controls and user experience.
• Help users build confidence and consistency in how systems are used.

Job description

BDO Gisborne is seeking a Business Systems & Practice Support Coordinator to join our operations team. This role supports the systems, tools and processes that help our accounting teams work effectively and deliver great client service.

You will provide day-to-day support across practice management, accounting and business systems, help users troubleshoot issues, and contribute to better ways of working across the firm. The environment will evolve, so aptitude and willingness to learn are valued.