Business Systems & Practice Support Coordinator

BDO New Zealand; Gisborne; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

37.5 hour week with flex

Birthday leave

Market-aligned remuneration

Ongoing professional development and

Mentoring

Job summary

BDO Gisborne is seeking a Business Systems & Practice Support Coordinator to join our Operations team. You will provide day-to-day support across our practice management, accounting and business systems, help users troubleshoot issues, and contribute to better ways of working across the firm.

We welcome a range of backgrounds and experience levels, and the role suits someone practical, tech-curious and keen to build capability across systems and processes.

Qualifications

• Role welcomes a range of backgrounds and experience levels.
• You will provide day-to-day support across practice management, accounting and business systems.
• You will help users troubleshoot issues and support process improvements.

Responsibilities

• Provide practical support for practice management, accounting and business systems.
• Assist with system access, onboarding, offboarding, templates, workflows and automations.
• Manage support requests and troubleshoot issues; escalate when needed.
• Provide Level 1 IT and technology support including Microsoft 365, Teams and related tools.
• Maintain clear process notes and user guidance; contribute to system improvements and testing.

Job description

Business Systems & Practice Support Coordinator

Join BDO Gisborne in a varied role supporting systems, people and practical process improvements.

Are you practical, tech‑curious and interested in helping people use systems better? BDO Gisborne is looking for a Business Systems & Practice Support Coordinator to join our Operations team. This is a varied role supporting the systems, tools and processes that help our accounting teams work effectively and deliver great client service. You will provide day‑to‑day support across our practice management, accounting and business systems, help users troubleshoot issues, support process improvements, and contribute to better ways of working across the firm. Our systems environment will continue to evolve, so you won’t be expected to know every platform from day one. What matters is your aptitude, initiative and willingness to build capability across the systems relevant to the role.

About the Role

• Provide practical support for practice management, accounting and business systems.
• Assist with system access, user onboarding and offboarding, templates, workflows and automations.
• Manage support requests, investigate issues and elevate matters where required.
• Provide Level 1 IT and technology support, including Microsoft 365, Teams and related tools.
• Maintain clear process notes, system documentation and user guidance.
• Support system improvements, upgrades, testing and implementation projects.
• Identify opportunities to improve workflows, data quality, controls and user experience.
• Help users build confidence and consistency in how systems are used.

About You

We’re open to a range of backgrounds and experience levels. This role may suit someone who:

• Is early in their career and looking to build practical experience across business systems, technology and process improvement.
• Has developed technology capability through study, projects, previous employment or self‑directed learning.
• Has experience in accounting, administration, operations or client service and wants to move into a more systems‑focused role.
• Has relevant experience from another industry and can bring a practical, user‑focused approach to improving how systems are used.
• Already has systems or business improvement experience and is ready to further develop their ownership of support, documentation and improvement initiatives.

You’ll be practical, solutions‑focused and comfortable learning new systems. You’ll enjoy troubleshooting, improving processes and helping others work more efficiently.

Experience in a chartered accounting, financial services or professional services environment would be helpful, but is not essential. Familiarity with Microsoft 365, Xero‑based applications, practice management systems or business process improvement would be an advantage.

Why BDO Gisborne?

At BDO Gisborne, our people are at the heart of what we do. We offer a supportive team environment, opportunities to grow, and a strong focus on work‑life balance.

We also offer:

• Ongoing professional development and mentoring
• 37.5 hour week with flex – bank extra hours worked during peak periods and use them for future leave
• Birthday leave and market‑aligned remuneration

Hours

Full‑time preferred, however flexibility may be considered for the right candidate.