Business Systems & Practice Support Specialist - Flexible Hours

BDO New Zealand; Gisborne; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

37.5 hour week with flex

Birthday leave

Market-aligned remuneration

Ongoing professional development and

Mentoring

Job summary

BDO Gisborne is seeking a Business Systems & Practice Support Coordinator to join our Operations team. You will provide day-to-day support across our practice management, accounting and business systems, help users troubleshoot issues, and contribute to better ways of working across the firm.

We welcome a range of backgrounds and experience levels, and the role suits someone practical, tech-curious and keen to build capability across systems and processes.

Qualifications

• Role welcomes a range of backgrounds and experience levels.
• You will provide day-to-day support across practice management, accounting and business systems.
• You will help users troubleshoot issues and support process improvements.

Responsibilities

• Provide practical support for practice management, accounting and business systems.
• Assist with system access, onboarding, offboarding, templates, workflows and automations.
• Manage support requests and troubleshoot issues; escalate when needed.
• Provide Level 1 IT and technology support including Microsoft 365, Teams and related tools.
• Maintain clear process notes and user guidance; contribute to system improvements and testing.

Job description

BDO Gisborne is seeking a Business Systems & Practice Support Coordinator to join our Operations team. You will provide day-to-day support across our practice management, accounting and business systems, help users troubleshoot issues, and contribute to better ways of working across the firm.

We welcome a range of backgrounds and experience levels, and the role suits someone practical, tech-curious and keen to build capability across systems and processes.