Business Systems & Practice Support Coordinator

BDO in New Zealand; Gisborne; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Professional development

Flexible hours (37.5h week with banked

Birthday leave

Job summary

BDO Gisborne is seeking a Business Systems & Practice Support Coordinator to join our operations team. This role supports the systems, tools and processes that help our accounting teams work effectively and deliver great client service.

You will provide day-to-day support across practice management, accounting and business systems, help users troubleshoot issues, and contribute to better ways of working across the firm. The environment will evolve, so aptitude and willingness to learn are valued.

Qualifications

• Accounting, administration, operations or client service experience.
• Willingness to build systems capability and process improvement.
• Strong problem-solving and user-support mindset.
• Able to learn new systems and tools quickly.

Responsibilities

• Provide practical support for practice management, accounting and business systems.
• Assist with system access, onboarding and offboarding, templates, workflows and automations.
• Manage support requests, investigate issues and elevate matters where required.
• Provide Level 1 IT and technology support, including Microsoft 365, Teams and related tools.
• Maintain clear process notes, system documentation and user guidance.
• Support system improvements, upgrades, testing and implementation projects.
• Identify opportunities to improve workflows, data quality, controls and user experience.
• Help users build confidence and consistency in how systems are used.

Job description

Are you practical, tech-curious and interested in helping people use systems better?

BDO Gisborne is looking for a Business Systems & Practice Support Coordinator to join our Operations team. This is a varied role supporting the systems, tools and processes that help our accounting teams work effectively and deliver great client service.

You will provide day-to-day support across our practice management, accounting and business systems, help users troubleshoot issues, support process improvements, and contribute to better ways of working across the firm.

Our systems environment will continue to evolve, so you won’t be expected to know every platform from day one. What matters is your aptitude, initiative and willingness to build capability across the systems relevant to the role.

About The Role

In this role, you will:

• Provide practical support for practice management, accounting and business systems.
• Assist with system access, user onboarding and offboarding, templates, workflows and automations.
• Manage support requests, investigate issues and elevate matters where required.
• Provide Level 1 IT and technology support, including Microsoft 365, Teams and related tools.
• Maintain clear process notes, system documentation and user guidance.
• Support system improvements, upgrades, testing and implementation projects.
• Identify opportunities to improve workflows, data quality, controls and user experience.
• Help users build confidence and consistency in how systems are used.

About You

We’re open to a range of backgrounds and experience levels. This role may suit someone who:

• Is early in their career and looking to build practical experience across business systems, technology and process improvement.
• Has developed technology capability through study, projects, previous employment or self-directed learning.
• Has experience in accounting, administration, operations or client service and wants to move into a more systems-focused role.
• Has relevant experience from another industry and can bring a practical, user-focused approach to improving how systems are used.
• Already has systems or business improvement experience and is ready to further develop their ownership of support, documentation and improvement initiatives.

You’ll be practical, solutions-focused and comfortable learning new systems. You’ll enjoy troubleshooting, improving processes and helping others work more efficiently.

Experience in a chartered accounting, financial services or professional services environment would be helpful, but is not essential. Familiarity with Microsoft 365, Xero-based applications, practice management systems or business process improvement would be an advantage.

Why BDO Gisborne?

At BDO Gisborne, our people are at the heart of what we do. We offer a supportive team environment, opportunities to grow, and a strong focus on work-life balance.

We Also Offer

• Ongoing professional development and mentoring
• 37.5 hour week with flex - bank extra hours worked during peak periods and use it for future leave
• Birthday leave and market-aligned remuneration

Hours

Full-time preferred, however flexibility may be considered for the right candidate.