Support Worker - West Auckland

IHC; Auckland; Hybrid; NZD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive hourly rate

Certificate support

Long service leave

Insurance benefits after two years

Refer a Friend bonus

Employee Assistance Programme (EAP)

Job summary

IDEA Services in Auckland West is seeking a dedicated Support Worker to empower people with intellectual disabilities at home and in the community. You will support daily living, personal care, advocacy, and meaningful activities while building independence and safety.

Ideal applicants have a genuine desire to help others, flexibility to work varied rosters, and strong communication skills. A NZ driver's licence is required; computer/tablet use is common for notes and updates.

Qualifications

• Strong written and verbal communication skills with people from diverse backgrounds.
• Ability to use computers and tablets for daily notes and communication.
• Flexible, patient and respectful approach to care and support.

Responsibilities

• Build independence by helping with daily living skills, transport, and meals.
• Assist with personal care routines, showering, dressing and medications.
• Encourage engagement in interests, hobbies and personal goals.
• Support healthy choices and overall wellbeing for each person.
• Provide calm, consistent support with behaviour management when needed.
• Strengthen connections with whānau, staff and the wider community.
• Rostered shifts including mornings, evenings, overnight sleepovers and weekends.
• Support individuals with complex or challenging behaviours using positive approaches (training provided).
• Record notes and communicate using computers/tablets.
• Demonstrate strong written and verbal communication and meet physical requirements.

Skills

Communication

Digital literacy

Full NZ driver's licence

Tools

Computers/Tablets

Job description

• The West Auckland area includes - Mount Eden, New Lynn, Henderson, Massey
• Full time positions, 65 hours per fortnight (plus sleepover shifts)
• Must have flexible availability to work a variety of rostered shifts; mornings, evenings, overnight sleepovers, and regular weekend shifts.

About the role | Mō te tūnga

As a Support Worker, you will empower individuals with intellectual disabilities to lead fulfilling lives at home and within their community. This role is deeply meaningful, allowing you to be creative and make each day engaging and significant for those you support. Your responsibilities include:

Building independence:Help people grow their daily living skills, from catching public transport to cooking their own meals.

Supporting daily life:Assist with personal care routines such as showering, getting dressed, and taking medication.

Pursuing goals and interests:Encourage and support people to engage in their interests, hobbies, and personal goals.

Staying healthy and well:Support healthy choices and overall wellbeing in a way that works for each person.

Supporting complex behaviours:Provide calm, consistent support with behaviour management, ensuring dignity, safety, and respect.

Creating connections:Support and strengthen relationships with whānau, colleagues, and the wider community.

Experience in the health and disability sector is preferred; however, we also welcome applicants with a genuine desire to build a career as a Support Worker and a positive, can‑do attitude.

Availability to work rostered shifts, including mornings, evenings, overnight sleepovers, and regular weekend shifts.

Confidence and willingness to support individuals with complex or challenging behaviours, using positive and respectful approaches (training provided).

Comfortable using computers and tablets for daily tasks such as recording notes and communication.

Strong written and verbal communication skills, with the ability to build positive relationships.

Able to meet the physical requirements of the role, including providing hands‑on support when needed.

Hold a full New Zealand driver's licence.

What's in it for you? | Nōu te rourou

$24.68 - $30.13 per hour, depending on relevant qualifications, with opportunities to earn more as you gain further qualifications.

IDEA Services will support you to complete Level 2, 3, and 4 Certificates in Health and Wellbeing.

Generous long service leave entitlements, plus insurance benefits after two years’ service.

'Refer a Friend' bonus programme.

FREE Employee Assistance Programme (EAP) providing confidential health and wellbeing support whenever you need it.

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work.

Posted on 20 Oct 2026

Closes on 11 Dec 2026 23:55

Location(s) West / Central

Expertise Caregiving and Disability Support, Healthcare

Job level(s) Graduate (have qualifications only), 1-3 years experience, 3+ years experience