Supervisor Template - AI Template

Starbucks Coffee Company; Tauranga; Hybrid; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Career development

Discounts across Tahua Partners brands

Job summary

Starbucks New Zealand is seeking a Shift Supervisor to lead on the floor, guide baristas, support operations, and help create a welcoming Third Place for customers and partners alike. Every shift is an opportunity to make an impact.

You’ll bring 1 year of customer service experience with 6 to 12 months of supervisory experience, strong communication and teamwork skills, the ability to stay calm in a fast-paced environment, and a natural leadership approach that inspires others.

Qualifications

• 1 year customer service experience with 6–12 months supervisory experience.
• Strong communication and teamwork skills.
• Ability to stay calm and positive in a fast-paced environment.

Responsibilities

• Leading every shift with care, fairness and consistency
• Building confidence, capability, and craft within the team
• Creating organised shifts that deliver great customer experiences
• Paying attention to the details that matter
• Helping partners perform at their best

Skills

Customer service

Supervisory experience

Communication

Teamwork

Leadership

Job description

Thank you for your interest in this position.

We have received your application from Indeed, so the first step of your application is complete.

To finish your application we will email you further details.

At Starbucks , we ’re m ore than a café, we’re a place of connection, belonging, and purpose. For over two decades in New Zealand, our stores have been the third place, where lifelong connections start and where partners (employees) grow into leaders.

Starbucks New Zealand is owned and operated by a kiwi business. Tahua Group provides unique employment opportunities across multiple brands (Burger King, Popeyes, Number one sho es, Hannah’s , The Outlet, and Resonate) , so you are part of a much larger family. People are at the heart of who we are, the people represent one of our pillars here at Starbucks.We believe that working together with each other, our customers, and our community makes a positive impact – that is what defines family at Starbucks .

As a Shift Supervisor , you’re a key leader on the floor ; guiding baristas, supporting operations, and helping create a welcoming Third Place for customers and partners alike. Every shift is an opportunity to make an impact.

What the role looks like:

• Leading every shift with care, fairness and consistency
  
• Building confidence, capability, and craft within the team
  
• Creating organised shifts that deliver great customer experiences
  
• Paying attention to the details that matter
• Helping partners perform at their best

What you’ll bring:

• 1 year customer service experience with 6 months – 1 year of supervisory experience
  
• Strong communication and teamwork skills
  
• Ability to stay calm, focused, and positive in a fast-paced environment
  
• A natural leadership approach that inspires others
  

Why Starbucks?

• Career development, training, and a pathway to management
• A warm workplace culture built on values and connection
• Opportunities and discounts across Tahua Partners brands
• Be part of a values-driven brand built on Craft, Courage, Results, Belonging, and Joy where people are at the heart of everything we do.

If you love people, coffee, and leadership, this is your next step.

Application Process:

As part of your application, you’ll be asked to complete a short online chat interview. It takes around 15 minutes and gives us a chance to get to know you a bit better.

If you’re short on time, no worries, you can save your progress and come back to finish it later. We definitely encourage you to take your time and give the chat questions a good go.

Because the chat interview is part of our selection process, you’ll just need to make sure it’s completed for your application to move through to the next stage .