Shift Supervisor — Craft, Belonging & Customer Experience

Starbucks Coffee Company; Bay of Plenty; On-site; NZD 30,000 - 39,000; Full time

Job summary

Starbucks New Zealand is seeking a Shift Supervisor to lead daily operations on the floor, guide baristas, and ensure a welcoming Third Place for customers and partners.

You’ll build confidence and craft within the team, create organized shifts, and focus on consistent, high-quality service while staying calm in a fast-paced environment. Previous supervisory experience is preferred and a customer‑facing mindset is essential.

Qualifications

• 1 year customer service experience with 6 months – 1 year of supervisory experience.
• Strong communication and teamwork skills.
• Ability to stay calm, focused, and positive in a fast-paced environment.
• A natural leadership approach that inspires others.

Responsibilities

• Leading every shift with care, fairness and consistency.
• Building confidence, capability, and craft within the team.
• Creating organised shifts that deliver great customer experiences.
• Paying attention to the details that matter.
• Helping partners perform at their best.

Skills

Customer service

Supervisory experience

Communication skills

Teamwork

Calm under pressure

Leadership

Job description

Starbucks New Zealand is seeking a Shift Supervisor to lead daily operations on the floor, guide baristas, and ensure a welcoming Third Place for customers and partners.

You’ll build confidence and craft within the team, create organized shifts, and focus on consistent, high-quality service while staying calm in a fast-paced environment. Previous supervisory experience is preferred and a customer‑facing mindset is essential.