Shift Supervisor: Lead Baristas & Guest Experience

Starbucks Coffee Company; Tauranga; Hybrid; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Career development

Discounts across Tahua Partners brands

Job summary

Starbucks New Zealand is seeking a Shift Supervisor to lead on the floor, guide baristas, support operations, and help create a welcoming Third Place for customers and partners alike. Every shift is an opportunity to make an impact.

You’ll bring 1 year of customer service experience with 6 to 12 months of supervisory experience, strong communication and teamwork skills, the ability to stay calm in a fast-paced environment, and a natural leadership approach that inspires others.

Qualifications

• 1 year customer service experience with 6–12 months supervisory experience.
• Strong communication and teamwork skills.
• Ability to stay calm and positive in a fast-paced environment.

Responsibilities

• Leading every shift with care, fairness and consistency
• Building confidence, capability, and craft within the team
• Creating organised shifts that deliver great customer experiences
• Paying attention to the details that matter
• Helping partners perform at their best

Skills

Customer service

Supervisory experience

Communication

Teamwork

Leadership

Job description

Starbucks New Zealand is seeking a Shift Supervisor to lead on the floor, guide baristas, support operations, and help create a welcoming Third Place for customers and partners alike. Every shift is an opportunity to make an impact.

You’ll bring 1 year of customer service experience with 6 to 12 months of supervisory experience, strong communication and teamwork skills, the ability to stay calm in a fast-paced environment, and a natural leadership approach that inspires others.