Student Housing Operations Lead (Auckland)

UniLodge Living Group; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

UniLodge Auckland Central is seeking a full-time Front Office Supervisor (Customer Service Manager) to lead a small operations team, oversee daily operations, maintenance program and leasing for student apartments. Based in Auckland.

You will manage day-to-day admin, develop a high-performing team, build relationships with investors and learning institutions, coordinate with the Leasing Agent, and ensure high standards of cleanliness and presentation.

Qualifications

• Leadership experience in the accommodation industry.
• Experience with leasing and property management is highly regarded.
• Strong interpersonal skills with the ability to problem solve and manage conflict.
• A focus on service and quality with the passion to deliver outstanding experiences.
• NZ Police Vetting is required.

Responsibilities

• Manage day-to-day administrative operations.
• Manage and develop a team of high-performing staff.
• Build and maintain relationships with investors and learning institutions.
• Collaborate with the Leasing Agent on leasing activities.
• Oversee maintenance and inspections of apartments.
• Support the General Manager on daily financial performance and resident communications.
• Maintain the property to the highest level of cleanliness and presentation.
• Prepare reports for senior management as requested.
• Be an active member of the emergency response team during shifts.

Skills

Leadership

Leasing & Property Management

Interpersonal skills

Conflict resolution

Service excellence

Job description

• Manage your own Customer Service team
• Join our growing company!
• Based in Auckland
  
  

We are seeking a full-time Front Office Supervisor (referred to as Customer Service Manager internally) to join our team at UniLodge Auckland Central. You will be responsible for managing a small operations team, working together to manage daily operations, oversight of the maintenance program and leasing of our student apartments.

About The Role

• Full-time position - 40 hours per week across Monday to Sunday
• Manage the day-to-day administrative operations
• Manage and develop a team of high-performing staff
• Build and maintain relationships with each key stakeholder group (investors and key learning institutions)
• Working with the Leasing Agent in relation to leasing
• Ongoing management of the apartments including inspections and maintenance requests
• Working alongside the General Manager on the property’s day to day financial performance. Work with General Manager to ensure fluid and positive communication with residents, and associated stakeholders.
• Maintain the property to the highest level of cleanliness and presentation
• Prepare and provide any reports for senior management as requested
• Be an active member of the emergency response team during shift times
  
  

ABOUT YOU

• Previous leadership experience in the accommodation industry
• Experience with leasing and property management (highly regarded)
• Highly developed interpersonal skills with the ability to problem solve & manage conflict
• A focus on service and quality with the passion to deliver outstanding experiences
• NZ Police Vetting (required)
  
  

WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Living Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

APPLY NOW

If you’re interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.

UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

• All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.