Accommodation Coordinator

UP Education; Auckland; On-site; NZD 48,000 - 56,000; Full time

Job summary

UP Education in Auckland CBD seeks an Accommodation Coordinator to create a safe, supportive stay for international students, focusing on Under 18 welfare. You will manage accommodation arrangements, invoicing, and communications with students, families, agents and providers.

This hands-on role requires strong organisation, proactive problem-solving and the ability to juggle priorities. On-site position with potential for growth and collaboration across the college.

Qualifications

• Must be organised and proactive in a busy environment.
• Ability to manage workload and follow-ups without missing details.
• Experience with international students is a plus.

Responsibilities

• Coordinate accommodation arrangements for international students, including homestay and caregiver plans.
• Support Under 18 students and welfare processes.
• Manage the Under 18 Holiday Plan and follow-ups with families.
• Respond to accommodation enquiries from students and parents.
• Issue invoices and monitor payments.
• Maintain accurate records across systems.
• Collaborate with providers and teams to resolve issues.
• Participate in a 24/7 emergency roster for after-hours support.

Skills

Organisation

Proactivity

Communication

Prioritisation

CRM systems

Multitasking

Empathy

Tools

Microsoft Office

Student management systems

Job description

At UP Education, we believe that learning should be defined by the exceptional! For over two decades, we have built an innovative, student-centred learning community that provides outstanding education opportunities for students seeking a tertiary study experience in New Zealand and Australia. UP International College New Zealand is our University Pathways division within UP Education. Partnering with globally respected universities, UP Education supports international students from all over the world to successfully transition into English-speaking universities in Australia and New Zealand. We partner with three leading Universities in New Zealand delivering a range of specialised Foundation Studies courses and English language programmes. To find out more about us, please visit https://www.up.education/study/university-partnerships

Job Description

Accommodation Coordinator

Location: Auckland CBD

Full-time | Permanent | On-site

About the role

We’re looking for an Accommodation Coordinator to help create a safe, supportive and smooth accommodation experience for our international students, with a key focus on supporting Under 18 students studying at UP International College (UPIC). This is a hands-on coordination role where you’ll manage everything from student accommodation and holiday arrangements through to enquiries, invoicing and payment follow-ups. You’ll work closely with students, parents, agents, accommodation providers and teams across the business, making sure everyone has the information and support they need.

• Coordinating accommodation arrangements for international students, including homestay placements and Designated Caregiver arrangements.
• Supporting Under 18 students and ensuring required accommodation and welfare processes are completed.
• Managing the Under 18 Holiday Plan process, including sending forms, following up with students and families, and confirming arrangements with accommodation providers.
• Responding to accommodation enquiries from students, parents, agents, external providers and internal teams.
• Coordinating accommodation changes, transfers and other student requests as they arise.
• Issuing accommodation invoices, monitoring payments and following up on outstanding amounts or discrepancies.
• Maintaining accurate student, accommodation and compliance records across relevant systems.
• Working closely with accommodation providers and the wider team to resolve issues and support a positive student experience.
• Participate in a rotating roster to manage the 24/7 emergency phone, providing after-hours support when required.

You’ll need to be comfortable managing competing priorities, keeping on top of follow-ups and adapting when things change, while taking a proactive approach to supporting students and the wider team.

Qualifications

About you

We’re looking for someone who is organised, proactive and comfortable working in a busy environment where priorities can change. You’ll know how to manage your workload effectively, keep track of the details and make sure important tasks don’t fall through the cracks. You won’t be afraid to ask questions, seek clarification when you need it and get stuck in to find a solution. You’ll also enjoy working with people and understand the importance of providing a supportive and responsive experience for students who may be adjusting to life and study in a new country.

You’ll ideally bring

• Previous experience working in student accommodation, accommodation coordination or a similar environment
• Experience working with international students or within the international education sector would be an advantage.
• Strong organisational and prioritisation skills, with the ability to manage multiple tasks and follow-ups at once.
• A proactive, hands-on approach and the confidence to ask questions and seek support when needed.
• Excellent communication skills and the ability to build positive relationships with students, parents, agents, providers and internal teams.
• Strong attention to detail when managing documentation, records, invoices and payments.
• Confidence using Microsoft Office and CRM or student management systems, with the ability to learn new systems quickly.
• Empathy and sound judgement when dealing with student welfare matters or sensitive situations.
• The ability to work effectively with people from a wide range of cultural backgrounds.

Additional Information

Why work with us?

• Join a rapidly growing and well-established college with a 25-year presence.
• Professional growth opportunities within the business.
• Rewarding environment that empowers international students and helps shape their future.
• Ongoing commitment to your training and professional development

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.