Administration Coordinator

UniLodge Living Group; Auckland; On-site; NZD 50,000 - 65,000; Full time

Job summary

UniLodge Auckland Central is seeking an organised Administration Coordinator to join the team. You will manage reservations, renewals, and support the property and operations teams to ensure a smooth running of the administration behind the property.

The role focuses on providing excellent resident experience from first enquiry, with strong emphasis on communication, organisation and problem-solving in a collaborative environment.

Qualifications

• Strong administration and organisational skills.
• Excellent written and verbal communication.
• Ability to learn new systems quickly.

Responsibilities

• Manage bookings and renewals from enquiry to confirmation.
• Respond to resident enquiries via phone and email.
• Maintain records and office systems; support General Manager.
• Coordinate with operations, finance, HR and payroll systems as needed.
• Liaise with contractors and service providers to ensure smooth operation.

Skills

Administration

Organisational skills

Communication skills

MS Office

Problem solving

Attention to detail

Tools

Microsoft Office

Job description

• Full-time position - 40 hours per week across Monday to Friday
• Based at UniLodge Auckland Central, Auckland CBD.
• Looking for someone with strong administrative skills.

• Full-time position - 40 hours per week across Monday to Friday
• Based at UniLodge Auckland Central, Auckland CBD.
• Looking for someone with strong administrative skills.

ABOUT THE ROLE

Help create a great resident experience from the very first enquiry.

UniLodge Auckland Central is looking for a highly organised, people-focused Administration Coordinator to join our team.

This is a varied role that sits at the heart of the property. You’ll play an important part in managing reservations and renewals, supporting our operational teams, and keeping the administration behind the property running smoothly.

You’ll be someone who enjoys being organised, solving problems and working with people. No two days will necessarily look the same, and you’ll have the opportunity to make a real contribution to how we operate and how our residents experience UniLodge.

Your Duties Will Include And Not Limited To

Reservations & Customer Experience

• Manage bookings for new and returning residents from enquiry through to confirmation.
• Lead the renewal process for existing residents.
• Respond to resident enquiries across phone and email in a timely and professional manner.
• Maintain waiting lists and work proactively to support occupancy targets.
• Build strong relationships with referral agents and other external partners.
• Work closely with the wider team to provide a smooth and positive resident experience.

Administration

• Maintain accurate records, databases and office systems.
• Provide high-level administrative support to the General Manager and wider property team.
• Support the continuous improvement of systems, processes and procedures.
• Assist with the in-house debtor process and support the team with outstanding accounts.
• Work across our Property Management, Finance, HR and Payroll systems, ensuring information is accurate and up to date.
• Liaise with contractors and service providers, including maintenance, cleaning and security.
• Provide administrative support to other areas of the property when required.

WHAT WE’RE LOOKING FOR

• Strong administration and organisational skills, with excellent attention to detail.
• The ability to manage competing priorities and keep things moving.
• Excellent written and verbal communication skills.
• Confidence dealing with residents, suppliers, referral partners and internal stakeholders.
• A proactive, “can-do” attitude and a practical approach to solving problems.
• Good computer skills, including Microsoft Office and the ability to learn new systems quickly.
• An interest in finding better ways of doing things and contributing ideas that improve the way we work.
• The ability to work independently while also being a supportive member of the wider team.
• Previous experience in administration, reservations, accommodation, property, customer service or a similar environment would be advantageous.
• Ability to provide evidence of a National Police Check at your own cost.

WHY UNILODGE

UniLodge specialises in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every main city in mainland Australia and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.