Resident Experience & Reservations Coordinator

UniLodge; Auckland; On-site; NZD 50,000 - 65,000; Full time

Job summary

UniLodge Auckland Central is seeking an organised Administration Coordinator focused on Reservations to join our team. This full-time role sits at the heart of the property, managing bookings and renewals while supporting our operations and administration behind the scenes.

You’ll be proactive, enjoy solving problems and interacting with residents and partners, providing a smooth and positive experience from enquiry through stay. Excellent organisational and communication skills are essential.

Qualifications

• Strong administrative skills and attention to detail.
• Ability to prioritise and manage multiple tasks.
• Excellent written and verbal communication.
• Proficient computer skills and quick system learning.
• Experience in administration or reservations is advantageous.
• Be able to provide evidence of a National Police Check at your own cost.

Responsibilities

• Manage bookings from enquiry to confirmation for residents.
• Lead renewal process for existing residents.
• Respond to resident enquiries via phone and email promptly.
• Maintain records and office systems; support GM and team.
• Liaise with contractors and service providers.
• Support continuous improvement of processes.

Skills

Administrative skills

Communication skills

Microsoft Office

Problem solving

Customer service

Tools

Property management software

CRM systems

Accounting software

HR/payroll systems

Job description

UniLodge Auckland Central is seeking an organised Administration Coordinator focused on Reservations to join our team. This full-time role sits at the heart of the property, managing bookings and renewals while supporting our operations and administration behind the scenes.

You’ll be proactive, enjoy solving problems and interacting with residents and partners, providing a smooth and positive experience from enquiry through stay. Excellent organisational and communication skills are essential.