Student Hall Reception & Admin Coordinator

UniLodge Pty; Auckland; Hybrid; NZD 42,000 - 56,000; Full time

Job summary

UniLodge Te Tirohanga o te Tōangaroa in Auckland seeks a friendly and organised Customer Service Coordinator to join our student accommodation team. You will be the first point of contact for residents, whānau, visitors and contractors, ensuring a warm welcome and helpful information.

This full-time role covers a busy reception, administration and student support across rotating Monday–Saturday shifts at Te Tirohanga o te Tōangaroa.

Qualifications

• 2+ years in customer service, reception, administration or similar frontline role.
• Ability to create a friendly environment and deliver a positive resident experience.
• Strong organisation skills and attention to detail.
• Clear and confident written and verbal communication.
• Calm, practical approach to unexpected or challenging situations.

Responsibilities

• Provide friendly and professional service at the hall reception.
• Respond to resident, whānau and visitor enquiries in person, by phone and by email.
• Support residents with accommodation and general needs.

Skills

Customer service

Organisation

Written & verbal communication

Multicultural awareness

Confidentiality

Time management

Independence & teamwork

Digital systems (Microsoft Office)

Driving licence (NZ)

Job description

UniLodge Te Tirohanga o te Tōangaroa in Auckland seeks a friendly and organised Customer Service Coordinator to join our student accommodation team. You will be the first point of contact for residents, whānau, visitors and contractors, ensuring a warm welcome and helpful information.

This full-time role covers a busy reception, administration and student support across rotating Monday–Saturday shifts at Te Tirohanga o te Tōangaroa.