Customer Service Coordinator

UniLodge Pty; Auckland; Hybrid; NZD 42,000 - 56,000; Full time

Job summary

UniLodge Te Tirohanga o te Tōangaroa in Auckland seeks a friendly and organised Customer Service Coordinator to join our student accommodation team. You will be the first point of contact for residents, whānau, visitors and contractors, ensuring a warm welcome and helpful information.

This full-time role covers a busy reception, administration and student support across rotating Monday–Saturday shifts at Te Tirohanga o te Tōangaroa.

Qualifications

• 2+ years in customer service, reception, administration or similar frontline role.
• Ability to create a friendly environment and deliver a positive resident experience.
• Strong organisation skills and attention to detail.
• Clear and confident written and verbal communication.
• Calm, practical approach to unexpected or challenging situations.

Responsibilities

• Provide friendly and professional service at the hall reception.
• Respond to resident, whānau and visitor enquiries in person, by phone and by email.
• Support residents with accommodation and general needs.

Skills

Customer service

Organisation

Written & verbal communication

Multicultural awareness

Confidentiality

Time management

Independence & teamwork

Digital systems (Microsoft Office)

Driving licence (NZ)

Job description

Be the welcoming face of our hall and help create a smooth, supportive experience for students living away from home.

About the role

We are looking for a friendly, organised and service-focused Customer Service Coordinator to join our team at Te Tirohanga o te Tōangaroa.

This is a busy and varied frontline role where no two days are quite the same. You will be one of the first people residents, whānau, visitors and contractors meet, helping ensure they receive a warm welcome and the information or support they need.

Working Monday to Saturday (Weekly Shifting on Saturdays) 9:00am to 05:30pm (Weekdays) & 9:00am to 1:00pm (Saturday), this role would suit someone who enjoys a busy and varied role completing the administration that keeps the property running smoothly.

You will report to the Property Manager Operations, working alongside a wider team focused on positive resident outcomes.

• 40 hours across Monday to Saturday (Rotating Shifts) between 9 am to 5.30 pm (Weekdays) & 9 am to 1 pm (Saturdays)
• A varied role combining customer service, administration and student support
• Full-time permanent position
• 40 hours across Monday to Saturday (Rotating Shifts) between 9 am to 5.30 pm (Weekdays) & 9 am to 1 pm (Saturdays)
• Based at Auckland, Te Tirohanga o te Tōangaroa Student Accommodation
• A varied role combining customer service, administration and student support

What you will do

• Provide friendly and professional service at the hall reception
• Respond to resident, whānau and visitor enquiries in person, by phone and by email
• Support residents with enquiries about their accommodation and general needs
• Complete property administration, reporting and record keeping
• Process financial transactions, purchasing and account-related administration
• Assist with room bookings, allocations and accommodation records
• Manage keys, access cards, mail and other reception services
• Support facilities management functions for the hall
• Conduct tours for prospective residents
• Support general property operations and contribute to a positive resident experience

About you

You enjoy helping people and take pride in providing excellent service. You are approachable and confident, while also being organised, reliable and comfortable managing a busy reception environment.

You will be someone who notices the details, follows tasks through and can balance several priorities without losing your friendly and professional manner. You understand that working in student accommodation involves more than completing transactions. It is also about helping people feel welcome, informed and supported.

You will ideally bring

• 2+ years working experience in customer service, reception, administration or a similar frontline role with the ability to create a friendly environment and deliver a positive resident experience
• Strong organisation skills and attention to detail
• Clear and confident written and verbal communication
• A calm and practical approach to unexpected or challenging situations
• The ability to build positive relationships with people from different cultures and backgrounds
• Confidence managing competing priorities in a busy environment
• Good judgement, discretion and an understanding of confidentiality
• Experience using Microsoft Office and other digital systems
• The ability to work independently while contributing to a supportive team
• A full, clean New Zealand drivers licence

Experience in student accommodation, tertiary education, hospitality, property management or a residential environment would be valuable. Experience using databases would also be an advantage, but training will be provided.

Why UniLodge

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.