Student Accommodation Coordinator – Under-18 Welfare

UPIC; Auckland; On-site; NZD 60,000 - 65,000; Full time

Job summary

UP Education in Auckland is seeking an organised Accommodation Coordinator to manage homestay placements and care for international students, with a focus on those under 18. The role covers placements, welfare, documentation and liaison with families, agents and providers.

You will handle holiday plans, changes and requests, maintain confidential records, issue invoices and participate in a rotating 24/7 emergency roster, ensuring a safe, positive student experience.

Qualifications

• Empathy, cultural awareness and ability to manage competing priorities.
• At least two years of relevant experience in student accommodation coordination or related role.
• Strong organisational skills and ability to coordinate multiple arrangements, deadlines and follow-ups.

Responsibilities

• Coordinate homestay placements and Designated Caregiver arrangements, ensuring the required documentation and confirmations are completed.
• Coordinate accommodation and welfare processes for students under 18, following college policies and procedures.
• Manage the Under 18 Holiday Plan process, including distributing forms, following up with students and families, and confirming arrangements with accommodation providers.
• Coordinate accommodation changes, transfers and student requests, keeping relevant parties informed.
• Respond to accommodation enquiries and provide clear information to students, parents, agents, providers and internal teams.
• Work with accommodation providers and the wider college team to resolve accommodation issues, escalating welfare concerns when required.
• Maintain accurate, confidential student, accommodation and compliance records across relevant systems.
• Issue accommodation invoices, monitor payments and follow up outstanding amounts or discrepancies.
• Participate in the rotating 24/7 emergency phone roster, responding to urgent matters and following established escalation procedures.

Skills

Empathy

Cultural awareness

Organisation skills

Communication skills

Tools

CRM systems

Microsoft Office

Job description

UP Education in Auckland is seeking an organised Accommodation Coordinator to manage homestay placements and care for international students, with a focus on those under 18. The role covers placements, welfare, documentation and liaison with families, agents and providers.

You will handle holiday plans, changes and requests, maintain confidential records, issue invoices and participate in a rotating 24/7 emergency roster, ensuring a safe, positive student experience.