Accommodation Coordinator

Upeducation; Auckland; On-site; NZD 60,000 - 65,000; Full time

Job summary

Upeducation in Auckland CBD is seeking an organised Accommodation Coordinator to support international students, with a focus on students under 18. You will coordinate homestays, welfare processes and holiday plans, ensuring accurate records and timely communication with families, agents and providers.

You'll join a team dedicated to student safety and positive experiences, work across multiple systems, and participate in a rotating after-hours emergency roster while maintaining confidentiality

Qualifications

• Minimum three years’ experience in student accommodation coordination or related role.
• Strong organisational skills and ability to manage multiple deadlines.
• Clear written and verbal communication.
• Ability to build effective relationships with students, families, agents, and providers.
• Sound judgement handling sensitive information and welfare concerns.
• Accurate management of documentation, invoices and payments.
• Proficient in MS Office and CRM or student management systems.
• Experience supporting international students, especially under 18, is advantageous.

Responsibilities

• Coordinate homestay placements and Designated Caregiver arrangements, ensuring the required documentation and confirmations are completed.
• Coordinate accommodation and welfare processes for students under 18, following college policies and procedures.
• Manage the Under 18 Holiday Plan process, including distributing forms, following up with students and families, and confirming arrangements with accommodation providers.
• Coordinate accommodation changes, transfers and student requests, keeping relevant parties informed.
• Respond to accommodation enquiries and provide clear information to students, parents, agents, providers and internal teams.
• Work with accommodation providers and the wider college team to resolve accommodation issues, escalating welfare concerns when required.
• Maintain accurate, confidential student, accommodation and compliance records across relevant systems.
• Issue accommodation invoices, monitor payments and follow up outstanding amounts or discrepancies.
• Participate in the rotating 24/7 emergency phone roster, responding to urgent matters and following established escalation procedures.

Skills

Organisational skills

Clear communication

Relationship building

Judgement

Documentation accuracy

MS Office & CRM

Diversity awareness

After-hours support

International student experience

Tools

CRM software

Microsoft Office

Job description

Location: Auckland CBD

Employment: Full-time, permanent (participation in a rotating emergency phone roster)

Guaranteed hours: 40 hours per week

Salary: $60,000 - $65,000 gross per annum

About the role

We are seeking an organised and proactive Accommodation Coordinator to coordinate accommodation arrangements and support a safe, positive experience for our international students, with a particular focus on students under 18.

You will coordinate placements, accommodation changes and holiday arrangements, maintain accurate documentation, and work closely with students, parents, agents, accommodation providers and internal teams. The role requires sound judgement, attention to detail and a responsive approach to accommodation and student welfare concerns.

You will bring empathy, cultural awareness and the ability to manage competing priorities while maintaining accurate records and timely follow-up.

Key responsibilities

• Coordinate homestay placements and Designated Caregiver arrangements, ensuring the required documentation and confirmations are completed.
• Coordinate accommodation and welfare processes for students under 18, following college policies and procedures.
• Manage the Under 18 Holiday Plan process, including distributing forms, following up with students and families, and confirming arrangements with accommodation providers.
• Coordinate accommodation changes, transfers and student requests, keeping relevant parties informed.
• Respond to accommodation enquiries and provide clear information to students, parents, agents, providers and internal teams.
• Work with accommodation providers and the wider college team to resolve accommodation issues, escalating welfare concerns when required.
• Maintain accurate, confidential student, accommodation and compliance records across relevant systems.
• Issue accommodation invoices, monitor payments and follow up outstanding amounts or discrepancies.
• Participate in the rotating 24/7 emergency phone roster, responding to urgent matters and following established escalation procedures.

Qualifications

• At least three years of relevant experience in student accommodation coordination, international student support or a closely related role.
• Strong organisational skills and the ability to coordinate multiple arrangements, deadlines and follow-ups.
• Clear written and verbal communication skills.
• The ability to build effective relationships with students, families, agents, accommodation providers and colleagues.
• Sound judgement when handling sensitive information and student welfare concerns.
• Accuracy when managing documentation, invoices and payment records.
• Confidence using Microsoft Office and CRM or student management systems.
• The ability to work effectively with people from diverse cultural backgrounds.
• Availability to participate in the rotating after-hours emergency phone roster.
• Experience supporting international students, particularly students under 18, would be an advantage.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.