Night Coordinator - Student Accommodation

UniLodge Pty; Christchurch; Hybrid; NZD 28,000 - 34,000; Part time

Job summary

UniLodge Canterbury is seeking a Night Coordinator for after-hours support across University Hall, Ilam Apartments and Dovedale Halls. The role is part-time (30 hours per week), with three 10-hour night shifts on Thursdays, Fridays and Saturdays starting at 5:30 pm.

You will be based mainly at University Hall and may travel between halls for incident response and procedures. The position offers entry-level exposure to student accommodation, pastoral care, customer service and incident response,

Qualifications

• Experience in customer service or people-facing roles.
• Ability to handle after-hours emergencies calmly and effectively.
• Good written documentation and attention to detail.

Responsibilities

• Support after-hours operations to ensure safe and effective service.
• Be the approachable contact for residents during evening and overnight shifts.
• Respond to enquiries, lockouts, noise concerns and wellbeing issues.
• Provide initial wellbeing support and escalate when needed.
• Respond to incidents following procedures and escalation paths.
• Maintain records of incidents and handovers to Night Managers.
• Travel between halls as required.
• Complete reception, admin and operational tasks as assigned.

Skills

Customer service

Communication

Reliability

Confidentiality

Driver's license

Tools

CRM software

Incident reporting system

Job description

Help create a safe, supportive environment for students while building valuable experience in residential operations and after-hours response.

06th November, 2026

• Part-time position: 30 hours per week
• Three 10-hour shifts: Thursday, Friday and Saturday shifts startingfrom 5.30 pm
• Primarily based at UniLodge University Hall, also supporting UniLodge Ilam Apartments and Dovedale Halls

About the role

We are looking for a calm, approachable and reliable Night Coordinator to join our UniLodge Canterbury team. Reporting to the Property Manager Operations and working alongside our Night Managers, you will help provide an effective after-hours service across University Hall, Ilam Apartments and Dovedale Halls.

You will primarily be based at University Hall but at times could travel between halls when responding to incidents, completing checks or assisting residents.

This is an entry position within our night operations team and offers an excellent opportunity to develop experience in student accommodation, pastoral care, customer service and incident response.

You will be a visible and reassuring presence during the evening and overnight period, helping residents feel safe, responding to practical concerns and supporting respectful behaviour within our communities. The role combines resident support, property checks, administration and frontline response, so you will need to be comfortable working independently while knowing when to seek guidance or elevate a concern.

What you will do

• Support the team with the delivery of safe and effective after-hours operations
• Act as an approachable point of contact for residents during the evening and overnight period
• Respond to resident enquiries, lockouts, noise concerns and other after-hours matters
• Provide initial support when a resident is experiencing a wellbeing concern
• Respond to incidents and emergencies, following established procedures and escalation pathways
• Support positive student behaviour and respectful community expectations
• Complete regular internal and external property checks
• Assist with after-hours arrivals, check-ins and customer service enquiries
• Maintain accurate and detailed records of incidents, interactions and call-outs
• Complete agreed reception, administrative and operational tasks
• Communicate clear handovers to the Night Managers
• Participate in emergency responses during rostered hours
• Travel between halls when required

About you

You are dependable, level-headed and comfortable engaging with university students. You can be friendly and approachable while maintaining professional boundaries and responding confidently when expectations need to be reinforced.

You do not need to have managed a night operation before. We are looking for someone with good judgement, a willingness to learn and the ability to follow procedures carefully. You will know when you can resolve something yourself and when a situation needs to be escalated to a on duty Manager or another senior team member.

You will ideally bring:

• Experience in customer service, security, hospitality, community support, youth work or another people-focused role
• A calm and practical approach to unexpected or challenging situations
• Strong interpersonal and communication skills
• The ability to relate positively to university students from diverse backgrounds
• Sound judgement and an understanding of confidentiality and professional boundaries
• Confidence working independently and as part of a wider team
• Good written skills and attention to detail when documenting incidents
• Confidence using computers and learning new systems
• Reliability and availability to work every Thursday, Friday and Saturday from 5.30pm
• A full, clean New Zealand driver licence

Experience in student accommodation, residential care, pastoral support or after-hours operations would be valuable, but training and support will be provided.

WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities. Our Canterbury portfolio is an exciting place to be, with 2300 under management now, with another 1000 in the pipeline within the next 5 years.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

***All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.