Administration & Front‑Of‑House Lead — Remote‑Friendly

University-of-Auckland; Auckland; On-site; NZD 72,000 - 88,000; Full time

Benefits offered by this job

Five weeks annual leave

Discounted public transport

KiwiSaver

Flexible working

Parental leave

Career development

On-site amenities

Job summary

The University of Auckland is seeking an Administration Team Leader (Kaituki Whakahaere) to join Stuart McCutcheon House, a large residential community. You will lead front-of-house operations, reception and administration, ensuring high service levels for residents, guests and stakeholders.

Based in Auckland, this full-time role combines people leadership with operational planning, financial administration and contractor coordination, while driving continuous improvement and student wellbeing.

Qualifications

• Experience leading administration, customer service or front-of-house teams in large organisations.
• Proven people leadership, mentoring, performance management and change support.
• Strong financial and operational administration experience including invoicing and budgeting.
• Experience preparing reports and proposals for senior stakeholders.
• High levels of digital literacy, including Microsoft Office and business information systems.
• Excellent organisational, communication and stakeholder management skills; NZ Driver Licence required.

Responsibilities

• Leading and supporting the administration and reception team to deliver exceptional customer service and operational support
• Coordinating administrative and financial processes, including invoicing, debt management, banking reconciliations and purchasing activities
• Supporting operational planning, governance requirements and policy implementation
• Monitoring facilities, maintenance requests, contractor activities and assets to maintain high service standards
• Preparing reports, proposals and operational information to support decision-making and performance monitoring
• Driving process improvements and implementing new systems and ways of working

Skills

People leadership

Administration

Customer service

Financial administration

Reports & proposals

Digital literacy

Stakeholder management

NZ Driver Licence

Tools

Microsoft Office

Business information systems

Job description

The University of Auckland is seeking an Administration Team Leader (Kaituki Whakahaere) to join Stuart McCutcheon House, a large residential community. You will lead front-of-house operations, reception and administration, ensuring high service levels for residents, guests and stakeholders.

Based in Auckland, this full-time role combines people leadership with operational planning, financial administration and contractor coordination, while driving continuous improvement and student wellbeing.