Strategic Workforce Planning Manager

FMG; New Zealand; Remote; NZD 150,000 - 190,000; Full time

Job summary

FMG, New Zealand's leading rural insurer, is seeking a Resource Planning Manager to lead end-to-end workforce planning across phone-based, field teams and support operations. You will ensure optimal deployment of people within approved budgets, partnering with Sales, Advice, Service, Claims and Payments to forecast demand and deliver excellent client outcomes.

You will lead a team of Workforce Analysts, provide insights, scenario modelling and reporting to inform senior leaders, align capacity

Qualifications

• 5–7 years of resource-planning or workforce-management experience.
• Experience leading teams, budgets and senior stakeholders.
• Strong forecasting, modelling, scheduling and service-level know-how.
• Experience with workforce-management, telephony and reporting tech.

Responsibilities

• Lead short, medium and long term demand and resource forecasting.
• Align workforce capacity with demand, operational priorities and service-level expectations.
• Provide clear reporting on utilisation, workforce risks and performance trends.
• Managing planning within approved FTE and operating budgets.
• Using scenario modelling to recommend effective cost, capacity and service trade-offs.
• Leading, developing and engaging a high-performing team of Workforce Analysts.
• Building trusted relationships and influencing evidence-based decisions across FMG.
• Improving systems, processes and operating practices to increase efficiency and responsiveness.

Skills

Forecasting

Resource modelling

Scheduling

Budget management

Leadership

Stakeholder engagement

Data reporting

Tools

Workforce management systems

Job description

FMG, New Zealand's leading rural insurer, is seeking a Resource Planning Manager to lead end-to-end workforce planning across phone-based, field teams and support operations. You will ensure optimal deployment of people within approved budgets, partnering with Sales, Advice, Service, Claims and Payments to forecast demand and deliver excellent client outcomes.

You will lead a team of Workforce Analysts, provide insights, scenario modelling and reporting to inform senior leaders, align capacity