Resource Planning Manager

FMG; New Zealand; Remote; NZD 150,000 - 190,000; Full time

Job summary

FMG, New Zealand's leading rural insurer, is seeking a Resource Planning Manager to lead end-to-end workforce planning across phone-based, field teams and support operations. You will ensure optimal deployment of people within approved budgets, partnering with Sales, Advice, Service, Claims and Payments to forecast demand and deliver excellent client outcomes.

You will lead a team of Workforce Analysts, provide insights, scenario modelling and reporting to inform senior leaders, align capacity

Qualifications

• 5–7 years of resource-planning or workforce-management experience.
• Experience leading teams, budgets and senior stakeholders.
• Strong forecasting, modelling, scheduling and service-level know-how.
• Experience with workforce-management, telephony and reporting tech.

Responsibilities

• Lead short, medium and long term demand and resource forecasting.
• Align workforce capacity with demand, operational priorities and service-level expectations.
• Provide clear reporting on utilisation, workforce risks and performance trends.
• Managing planning within approved FTE and operating budgets.
• Using scenario modelling to recommend effective cost, capacity and service trade-offs.
• Leading, developing and engaging a high-performing team of Workforce Analysts.
• Building trusted relationships and influencing evidence-based decisions across FMG.
• Improving systems, processes and operating practices to increase efficiency and responsiveness.

Skills

Forecasting

Resource modelling

Scheduling

Budget management

Leadership

Stakeholder engagement

Data reporting

Tools

Workforce management systems

Job description

We’re looking for a Resource Planning Manager to lead FMG’s end-to-end resource-planning function across our phone-based, field teams and Business Support Team operations. You’ll help ensure our people are deployed effectively to deliver excellent Client experiences and service outcomes within approved budgets.

Working across Sales, Advice and Service, Claims, Payment Services and the wider organisation, leading a team of Workforce Analysts, you’ll provide the forecasts, insights and recommendations leaders need to make informed workforce decisions.

What you’ll be doing

• Leading short, medium and long term demand and resource forecasting.
• Aligning workforce capacity with demand, operational priorities and service-level expectations.
• Providing clear reporting and insights on utilisation, workforce risks and performance trends.
• Managing planning within approved FTE and operating budgets.
• Using scenario modelling to recommend effective cost, capacity and service trade-offs.
• Leading, developing and engaging a high-performing team of Workforce Analysts.
• Building trusted relationships and influencing evidence-based decisions across FMG.
• Improving systems, processes and operating practices to increase efficiency and responsiveness.

What you’ll bring

• Five to seven years’ relevant resource-planning or workforce-management experience in a complex, service-based environment.
• Demonstrated experience leading people, managing budgets and influencing senior stakeholders.
• Strong knowledge of forecasting, resource modelling, scheduling and service-level management.
• Confidence using workforce-management, telephony and reporting technologies.
• Strong communication skills and the ability to translate complex information into clear recommendations.

FMG is New Zealand Aotearoa’s leading rural insurer. We’re 100% New Zealand owned and operated, and as a mutual, we reinvest our profits to support a sustainable and resilient future for rural communities.

This is an opportunity to shape a critical organisation-wide capability, lead a talented team and directly influence Client outcomes, operational resilience and FMG’s future.

If you’re a collaborative and commercially minded leader who combines analytical strength with sound judgement and a passion for developing people, we’d love to hear from you.

Applications close at 5pm, Thursday 19th November 2026.