Workforce Analyst

Qjumpers; Christchurch; On-site; NZD 65,000 - 90,000; Full time

Job summary

FMG in Christchurch is seeking a Workforce Analyst to join the Resource Planning team. You will work with leaders across phone and field channels to optimise staffing levels and deliver service standards.

The role covers scheduling, forecasting, reporting and analysis, driving data-informed workforce decisions to maximise performance. This is a frontline, hands-on position in a supportive, customer-focused environment.

Qualifications

• 1+ years experience in a Workforce Management function.
• Excellent written and verbal communication skills.
• A good understanding of Excel and telephony systems (ideally Genesys Cloud).
• Demonstrated experience in building strong, meaningful relationships; and
• Resilient with a creative mindset to solve problems by thinking outside the box.

Responsibilities

• Scheduling & forecasting
• Reporting & analysis

Skills

Communication

Relationship building

Tools

Excel

Genesys Cloud

Job description

Are you keen to be part of the team that’s going to help FMG deliver word class service to our clients? The Resource Planning team are tasked with ensuring we have the right number of people, with the right capability at the right time to service our clients.

Our team is expanding and we are looking for a new Workforce Analyst to join our team.

About the Role

Reporting to the Resource Planning Manager, the Workforce Analyst, will be responsible for working with leaders across our phone and field-based channels, to optimise staffing levels, maximise performance and deliver to our service standards. The role is a combination of Workforce Management functions.

Responsibilities include

• Scheduling & forecasting
• Reporting & analysis

Since 1905, FMG has been protecting the interests of rural New Zealand. Over 100 years later, we remain 100% New Zealand owned and the country’s leading rural insurance specialist. As a mutual, we reinvest profits back into the business to keep premiums competitive for our clients. We also invest in our people, fostering a working environment that promotes achievement and celebrates success.

About You

• 1+ years’ experience in a Workforce Management function
• Excellent written and verbal communication skills
• A good understanding of Excel and telephony systems (ideally Genesys Cloud)
• Demonstrated experience in building strong, meaningful relationships; and
• Resilient with a creative mindset to solve problems by thinking outside the box

Overall, we are looking for someone detail focused, passionate and excited to play a meaningful part in a team dedicated to achieving and ensuring service level performance.

Applications close at 5pm, Thursday 19th November 2026. Applications will not be considered without a completed application form.

Workforce Analyst Christchurch City - Canterbury