Workforce Analyst: Scheduling & Forecasting Pro

FMG; New Zealand; Remote; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Full training and support

Job summary

FMG is seeking a Workforce Analyst to join our Resource Planning team in New Zealand. You will work with leaders across phone and field channels to optimise staffing levels, maximise performance and deliver service standards.

The role blends workforce management, forecasting and reporting to support a high-performing contact environment. Ideal candidates have 1+ years in a workforce management function, strong communication, and good literacy with Excel and telephony systems (Genesys Cloud).

Qualifications

• 1+ years’ experience in a Workforce Management function.
• Excellent written and verbal communication skills.
• A good understanding of Excel and telephony systems (ideally Genesys Cloud).
• Demonstrated experience in building strong, meaningful relationships; and
• Resilient with a creative mindset to solve problems by thinking outside the box.

Responsibilities

• Scheduling & forecasting
• Reporting & analysis

Skills

Workforce Management

Forecasting

Communication

Problem solving

Tools

Genesys Cloud

Excel

Job description

FMG is seeking a Workforce Analyst to join our Resource Planning team in New Zealand. You will work with leaders across phone and field channels to optimise staffing levels, maximise performance and deliver service standards.

The role blends workforce management, forecasting and reporting to support a high-performing contact environment. Ideal candidates have 1+ years in a workforce management function, strong communication, and good literacy with Excel and telephony systems (Genesys Cloud).