Strategic Workforce Planning Lead

Fmg; Christchurch; On-site; NZD 110,000 - 170,000; Full time

Job summary

FMG, New Zealand Aotearoa’s leading rural insurer, is seeking a Resource Planning Manager in Christchurch to lead FMG’s end-to-end resource-planning function across phone-based, field teams and Business Support operations. You’ll help ensure our people are deployed effectively to deliver excellent Client experiences and service outcomes within approved budgets.

Working across Sales, Advice and Service, Claims, Payment Services and the wider organisation, you’ll forecast demand, align capacity

Qualifications

• Five to seven years’ resource-planning or workforce-management experience in a complex, service-based environment.
• Experience leading people, managing budgets and influencing senior stakeholders.
• Strong knowledge of forecasting, resource modelling, scheduling and service-level management.

Responsibilities

• Leading short, medium and long term demand and resource forecasting.
• Aligning workforce capacity with demand, priorities and service levels.
• Providing clear reporting on utilisation, risks and performance trends.
• Managing planning within approved FTE and operating budgets.
• Using scenario modelling to recommend cost, capacity and service trade-offs.
• Leading, developing and engaging a high-performing team of Workforce Analysts.
• Building trusted relationships and influencing evidence-based decisions across FMG.

Skills

Forecasting

Workforce planning

Budget management

Stakeholder influence

Team leadership

Tools

WFM systems

Telephony systems

Reporting tools

Job description

FMG, New Zealand Aotearoa’s leading rural insurer, is seeking a Resource Planning Manager in Christchurch to lead FMG’s end-to-end resource-planning function across phone-based, field teams and Business Support operations. You’ll help ensure our people are deployed effectively to deliver excellent Client experiences and service outcomes within approved budgets.

Working across Sales, Advice and Service, Claims, Payment Services and the wider organisation, you’ll forecast demand, align capacity