Resource Planning Manager

Qjumpers; Manawatū-Whanganui; On-site; NZD 110,000 - 160,000; Full time

Job summary

FMG is seeking a Resource Planning Manager to lead end-to-end workforce planning across our phone-based, field teams and support operations. You will forecast demand, align capacity with priorities and oversee budgets to ensure optimal client outcomes.

You’ll lead a team of Workforce Analysts, providing insights and scenarios to guide senior leaders in making informed workforce decisions and driving efficiency across the organisation.

Qualifications

• Five to seven years’ resource-planning or workforce-management experience in a complex, service-based environment.
• Demonstrated experience leading people, managing budgets and influencing senior stakeholders.
• Strong knowledge of forecasting, resource modelling, scheduling and service-level management.
• Confidence using workforce-management, reporting technologies and relevant systems.

Responsibilities

• Lead short, medium and long term demand and resource forecasting.
• Align workforce capacity with demand, priorities and service-level expectations.
• Provide clear reporting and insights on utilisation, risks and trends.
• Manage planning within approved budgets and FTEs.
• Use scenario modelling to advise cost and capacity trade-offs.
• Develop and engage a high-performing team of Workforce Analysts.
• Build relationships and influence decisions with leaders across FMG.
• Improve processes and operating practices to boost efficiency.

Skills

Forecasting

Resource modelling

Leadership

Budget management

Stakeholder engagement

Communication

Education

Bachelor's degree in a relevant field

Tools

WFM systems

Reporting tools

Telephony platforms

Job description

We’re looking for a Resource Planning Manager to lead FMG’s end-to-end resource-planning function across our phone-based, field teams and Business Support Team operations. You’ll help ensure our people are deployed effectively to deliver excellent Client experiences and service outcomes within approved budgets.

Working across Sales, Advice and Service, Claims, Payment Services and the wider organisation, leading a team of Workforce Analysts, you’ll provide the forecasts, insights and recommendations leaders need to make informed workforce decisions.

What you’ll be doing

• Leading short, medium and long term demand and resource forecasting.
• Aligning workforce capacity with demand, operational priorities and service-level expectations.
• Providing clear reporting and insights on utilisation, workforce risks and performance trends.
• Managing planning within approved FTE and operating budgets.
• Using scenario modelling to recommend effective cost, capacity and service trade-offs.
• Leading, developing and engaging a high-performing team of Workforce Analysts.
• Building trusted relationships and influencing evidence-based decisions across FMG.
• Improving systems, processes and operating practices to increase efficiency and responsiveness.

What you’ll bring

• Five to seven years’ relevant resource-planning or workforce-management experience in a complex, service-based environment.
• Demonstrated experience leading people, managing budgets and influencing senior stakeholders.
• Strong knowledge of forecasting, resource modelling, scheduling and service-level management.
• Confidence using workforce-management, telephony and reporting technologies.
• Strong communication skills and the ability to translate complex information into clear recommendations.

FMG is New Zealand Aotearoa’s leading rural insurer. We’re 100% New Zealand owned and operated, and as a mutual, we reinvest our profits to support a sustainable and resilient future for rural communities.

This is an opportunity to shape a critical organisation-wide capability, lead a talented team and directly influence Client outcomes, operational resilience and FMG’s future.

If you’re a collaborative and commercially minded leader who combines analytical strength with sound judgement and a passion for developing people, we’d love to hear from you.

Applications close at 5pm, Thursday 19th November 2026.

Resource Planning Manager Palmerston North - Manawatu