Strategic Resource Planning Leader

Qjumpers; Manawatū-Whanganui; On-site; NZD 110,000 - 160,000; Full time

Job summary

FMG is seeking a Resource Planning Manager to lead end-to-end workforce planning across our phone-based, field teams and support operations. You will forecast demand, align capacity with priorities and oversee budgets to ensure optimal client outcomes.

You’ll lead a team of Workforce Analysts, providing insights and scenarios to guide senior leaders in making informed workforce decisions and driving efficiency across the organisation.

Qualifications

• Five to seven years’ resource-planning or workforce-management experience in a complex, service-based environment.
• Demonstrated experience leading people, managing budgets and influencing senior stakeholders.
• Strong knowledge of forecasting, resource modelling, scheduling and service-level management.
• Confidence using workforce-management, reporting technologies and relevant systems.

Responsibilities

• Lead short, medium and long term demand and resource forecasting.
• Align workforce capacity with demand, priorities and service-level expectations.
• Provide clear reporting and insights on utilisation, risks and trends.
• Manage planning within approved budgets and FTEs.
• Use scenario modelling to advise cost and capacity trade-offs.
• Develop and engage a high-performing team of Workforce Analysts.
• Build relationships and influence decisions with leaders across FMG.
• Improve processes and operating practices to boost efficiency.

Skills

Forecasting

Resource modelling

Leadership

Budget management

Stakeholder engagement

Communication

Education

Bachelor's degree in a relevant field

Tools

WFM systems

Reporting tools

Telephony platforms

Job description

FMG is seeking a Resource Planning Manager to lead end-to-end workforce planning across our phone-based, field teams and support operations. You will forecast demand, align capacity with priorities and oversee budgets to ensure optimal client outcomes.

You’ll lead a team of Workforce Analysts, providing insights and scenarios to guide senior leaders in making informed workforce decisions and driving efficiency across the organisation.