Workforce Optimization Analyst: Scheduling & Forecasting

Qjumpers; Manawatū-Whanganui; On-site; NZD 60,000 - 75,000; Full time

Job summary

FMG in New Zealand is seeking a Workforce Analyst to partner with leaders across our phone and field channels to optimise staffing levels, maximise performance and meet service standards. Reporting to the Resource Planning Manager, this role blends workforce management with analytics to drive efficiency.

Key duties include scheduling and forecasting, and reporting and analysis, with a focus on building relationships and solving problems creatively.

Qualifications

• 1+ years’ experience in a Workforce Management function.
• Excellent written and verbal communication skills.
• Good understanding of Excel and telephony systems (ideally Genesys Cloud).
• Demonstrated experience in building strong, meaningful relationships.
• Resilient with a creative mindset to solve problems by thinking outside the box.

Responsibilities

• Scheduling & forecasting
• Reporting & analysis

Skills

Excellent written and verbal comms

Relationship building

Detail oriented

Workforce management experience

Creative problem solving

Tools

Excel

Genesys Cloud

Job description

FMG in New Zealand is seeking a Workforce Analyst to partner with leaders across our phone and field channels to optimise staffing levels, maximise performance and meet service standards. Reporting to the Resource Planning Manager, this role blends workforce management with analytics to drive efficiency.

Key duties include scheduling and forecasting, and reporting and analysis, with a focus on building relationships and solving problems creatively.