Strategic Workforce Forecasting Analyst

Qjumpers; Christchurch; On-site; NZD 65,000 - 90,000; Full time

Job summary

FMG in Christchurch is seeking a Workforce Analyst to join the Resource Planning team. You will work with leaders across phone and field channels to optimise staffing levels and deliver service standards.

The role covers scheduling, forecasting, reporting and analysis, driving data-informed workforce decisions to maximise performance. This is a frontline, hands-on position in a supportive, customer-focused environment.

Qualifications

• 1+ years experience in a Workforce Management function.
• Excellent written and verbal communication skills.
• A good understanding of Excel and telephony systems (ideally Genesys Cloud).
• Demonstrated experience in building strong, meaningful relationships; and
• Resilient with a creative mindset to solve problems by thinking outside the box.

Responsibilities

• Scheduling & forecasting
• Reporting & analysis

Skills

Communication

Relationship building

Tools

Excel

Genesys Cloud

Job description

FMG in Christchurch is seeking a Workforce Analyst to join the Resource Planning team. You will work with leaders across phone and field channels to optimise staffing levels and deliver service standards.

The role covers scheduling, forecasting, reporting and analysis, driving data-informed workforce decisions to maximise performance. This is a frontline, hands-on position in a supportive, customer-focused environment.