Real-Time Workforce Planner

Fmg; Christchurch; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Full training and support

Job summary

FMG in Canterbury (Christchurch City) is seeking a Workforce Analyst to join the Resource Planning team. The role collaborates with leaders across phone and field-based channels to optimise staffing, maximise performance and meet service standards. It combines real-time queue management with scheduling and forecasting.

You will receive full training and support to develop your potential in a team that values achievement and a strong culture.

Qualifications

• 1+ years’ experience in a Workforce Management function.
• Excellent written and verbal communication skills.
• A good understanding of Excel and telephony systems (ideally Genesys Cloud).
• Demonstrated experience in building strong, meaningful relationships; and
• Resilient with a creative mindset to solve problems by thinking outside the box.

Responsibilities

• Real time queue management.
• Scheduling & forecasting.
• Reporting & analysis.

Skills

Communication skills

Problem solving

Creative mindset

Relationship building

Tools

Genesys Cloud

Excel

Job description

FMG in Canterbury (Christchurch City) is seeking a Workforce Analyst to join the Resource Planning team. The role collaborates with leaders across phone and field-based channels to optimise staffing, maximise performance and meet service standards. It combines real-time queue management with scheduling and forecasting.

You will receive full training and support to develop your potential in a team that values achievement and a strong culture.