Workforce Analyst: Real-Time Scheduling & Forecasting

Fmg; Manawatū-Whanganui; On-site; NZD 60,000 - 90,000; Full time

Job summary

FMG, based in Manawatu - Palmerston North, is expanding its Resource Planning team and seeks a Workforce Analyst to optimise staffing levels and maximise service performance.

Reporting to the Resource Planning Manager, you will work with leaders across phone and field channels on real-time queue management, scheduling, forecasting, and reporting. We offer full training and a supportive culture.

Qualifications

• 1+ years’ experience in a Workforce Management function.
• Excellent written and verbal communication skills.
• Good understanding of Excel and telephony systems (Genesys Cloud).
• Demonstrated experience in building strong, meaningful relationships; and
• Resilient with a creative mindset to solve problems by thinking outside the box

Responsibilities

• Real time queue management
• Scheduling & forecasting
• Reporting & analysis

Skills

Workforce management experience

Communication skills

Excel proficiency

Telephony systems familiarity

Relationship building

Tools

Genesys Cloud

Excel

Job description

FMG, based in Manawatu - Palmerston North, is expanding its Resource Planning team and seeks a Workforce Analyst to optimise staffing levels and maximise service performance.

Reporting to the Resource Planning Manager, you will work with leaders across phone and field channels on real-time queue management, scheduling, forecasting, and reporting. We offer full training and a supportive culture.