Store Operations Supervisor

Placements24; Queenstown; On-site; NZD 32,000 - 43,000; Full time

Job summary

Placements24 in Queenstown, Eastern Cape, is seeking an organized Store Operations Supervisor to oversee daily store operations and ensure high service standards in a busy retail environment.

You will manage inventory, supervise shifts, train staff, and uphold policies while maintaining store appearance and compliance. This role offers leadership experience and room for growth in a team-oriented setting.

Qualifications

• Previous experience in retail operations or supervision.
• Strong understanding of inventory management, cash handling, and customer service principles.
• Excellent organizational, multitasking, and problem-solving skills.
• Ability to lead and motivate a team.
• Flexibility to work varied shifts, including weekends and public holidays.

Responsibilities

• Supervise and coordinate daily store operations, ensuring smooth workflow and adherence to company standards.
• Manage inventory levels, including receiving, stocking, and conducting regular inventory checks.
• Ensure efficient customer service delivery, addressing customer inquiries and resolving issues promptly.
• Oversee cash handling procedures and ensure accuracy in all financial transactions.
• Train and mentor store staff on operational procedures, product knowledge, and customer service standards.
• Maintain store appearance, cleanliness, and safety standards at all times.
• Assist in the implementation of store policies and procedures.
• Manage staff scheduling and ensure adequate coverage during operational hours.
• Monitor sales performance and contribute to achieving store targets.
• Act as a point of contact for staff and customers in the absence of the Store Manager.

Skills

Retail operations

Team leadership

Organizational skills

Multitasking

Problem-solving

Customer service

Tools

POS systems

Basic computer applications

Job description

About the Role

Our client is seeking an organized and proactive Store Operations Supervisor to oversee the daily operational functions of their retail store in Queenstown, Eastern Cape . This role is critical for ensuring the store runs efficiently, maintains high standards of service, and adheres to all operational procedures. The ideal candidate will have a strong background in retail operations, excellent leadership qualities, and a keen eye for detail. You will be responsible for managing inventory, supervising staff during shifts, ensuring customer satisfaction, and maintaining the overall operational integrity of the store. This is an excellent opportunity to take on more responsibility and contribute to the success of a well-regarded retail business in the region.

Key Responsibilities

• Supervise and coordinate daily store operations, ensuring smooth workflow and adherence to company standards.
• Manage inventory levels, including receiving, stocking, and conducting regular inventory checks.
• Ensure efficient customer service delivery, addressing customer inquiries and resolving issues promptly.
• Oversee cash handling procedures and ensure accuracy in all financial transactions.
• Train and mentor store staff on operational procedures, product knowledge, and customer service standards.
• Maintain store appearance, cleanliness, and safety standards at all times.
• Assist in the implementation of store policies and procedures.
• Manage staff scheduling and ensure adequate coverage during operational hours.
• Monitor sales performance and contribute to achieving store targets.
• Act as a point of contact for staff and customers in the absence of the Store Manager.

Requirements

• Previous experience in retail operations or supervision is essential.
• Strong understanding of inventory management, cash handling, and customer service principles.
• Excellent organizational, multitasking, and problem-solving skills.
• Good communication and interpersonal abilities.
• Ability to lead and motivate a team.
• Proficiency in using POS systems and basic computer applications.
• Flexibility to work varied shifts, including weekends and public holidays, in Queenstown, Eastern Cape .
• A proactive approach to operational improvements and issue resolution.
• High level of integrity and attention to detail.
• Commitment to upholding company standards and brand reputation.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities for career advancement within the retail sector.
• Employee discounts on store merchandise.
• On-the-job training and skill development.
• A supportive and team-oriented work environment.
• Gain valuable leadership experience in retail operations.
• Contribute to the smooth functioning of a busy retail store.