Retail Sales Associate - Customer Experience Focused

Placements24; Queenstown; Hybrid; NZD 28,000 - 34,000; Part time

Benefits offered by this job

Staff discounts

Performance incentives

Hybrid scheduling

Training programs

Job summary

Placements24 seeks a Retail Sales Associate for a Queenstown store, offering a hybrid, part-time schedule with customer-facing duties on the floor and supportive operational tasks. The role emphasizes delivering outstanding service, building product knowledge, and contributing to a positive shopping experience.

The position values friendly communication, reliability, teamwork, and flexibility to work varied shifts, including some evenings and weekends.

Qualifications

• Previous experience in customer service or retail is advantageous.
• Excellent communication and interpersonal skills.
• Ability to work in a team and maintain a flexible hybrid schedule.
• Must be reliable and punctual.

Responsibilities

• Greet and assist customers; understand their needs and recommend products.
• Process sales transactions using the POS system.
• Maintain product knowledge to answer questions and guide purchases.
• Keep the sales floor clean, organized and well-stocked.
• Assist with inventory receiving and stocking.
• Handle inquiries and resolve issues promptly and professionally.
• Contribute to store sales targets through upselling techniques.
• Participate in ongoing training to improve product knowledge and sales skills.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Flexibility

Tools

POS system

Job description

About the Role

Our client, a popular retail chain known for its commitment to customer satisfaction, is seeking dedicated Retail Sales Associates for their store in Queenstown, Eastern Cape . This role is essential in providing exceptional service and support to customers, driving sales, and maintaining the store's presentation standards. The ideal candidate will be passionate about retail, possess excellent interpersonal skills, and thrive in a fast-paced environment. This hybrid role offers the chance to engage directly with customers on the sales floor while also contributing to operational tasks that may be managed remotely or with flexible scheduling, offering a blend of in-store presence and adaptable work arrangements.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner, understanding their needs and recommending suitable products.
• Process sales transactions accurately and efficiently using the POS system.
• Maintain a high standard of product knowledge to effectively answer customer questions and provide guidance.
• Ensure the sales floor is clean, organized, and well-stocked, adhering to visual merchandising guidelines.
• Assist with inventory management tasks, including receiving and stocking merchandise.
• Handle customer inquiries and resolve any issues or complaints promptly and professionally.
• Contribute to achieving store sales targets through excellent customer service and upselling techniques.
• Participate in ongoing training and development programs to enhance product knowledge and sales skills.

Requirements

• Previous experience in a customer service or retail sales role is advantageous, but not essential.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong ability to engage with customers and build rapport.
• Basic math skills for handling transactions.
• Ability to work effectively in a team environment.
• Flexibility to work varying shifts, including weekends and some evenings, as part of a hybrid schedule.
• A genuine interest in retail and providing outstanding customer experiences in Queenstown, Eastern Cape .
• Must be reliable and punctual.

Benefits

• Our client offers competitive hourly wages and opportunities for performance-based incentives.
• This part-time, hybrid role provides flexibility in scheduling and the chance to gain valuable experience in a supportive retail environment.
• Employees benefit from staff discounts on a wide range of products.
• Continuous training and development opportunities are provided to support career growth.

Join a vibrant team in Queenstown and contribute to memorable customer experiences.