Regional Operations Manager (Eastern Cape)

Placements24; Queenstown; Hybrid; NZD 128,000 - 193,000; Full time

Benefits offered by this job

Competitive annual salary

Performance-based bonus

Medical aid

Retirement annuity

Life assurance

Professional development

Paid time off

Employee discounts

Job summary

Placements24 is seeking a seasoned Regional Operations Manager to lead store operations across the Eastern Cape from Queenstown. You will drive sales growth, optimize profitability, and uphold brand standards while managing regional teams and budgets.

The role requires a strong retail ops background, strategic mindset, and the ability to deliver customer-centric experiences across outlets. Extensive travel across the region is expected.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum 7 years in retail operations management, with at least 3 in regional or multi-unit leadership.
• Proven track record of improving performance across multiple stores and managing costs.
• Strong leadership, communication, and interpersonal skills.
• Willingness to travel extensively across the Eastern Cape.

Responsibilities

• Develop and implement regional operational strategies to maximize sales, profitability, and customer satisfaction in the Eastern Cape.
• Oversee the performance of multiple retail stores, ensuring adherence to company standards in merchandising, operations, and customer service.
• Lead, coach, and motivate a team of store managers and regional staff, fostering a high-performance culture.
• Monitor KPIs for the region and stores, identify trends, and implement corrective actions.
• Ensure inventory management, loss prevention, and operational efficiency across locations.
• Drive adoption of new initiatives, promotions, and operational changes region-wide.
• Conduct regular store visits and performance reviews with store management.
• Manage regional budgets, control expenses, and identify cost-optimization opportunities.
• Ensure compliance with company policies and relevant legislation.
• Act as liaison between corporate HQ and stores in the region.

Skills

Retail operations

Leadership

Budgeting

Data analysis

Travel readiness

Education

Bachelor's degree in Business Administration / Retail Management

Tools

Retail management software

Microsoft Office

Job description

About the Role

Our client, a prominent national retail chain, is seeking a seasoned and strategic Regional Operations Manager to oversee and drive operational excellence across their stores in the Eastern Cape region, with a key focus on operations radiating from Queenstown . This leadership role is critical for ensuring consistent brand execution, optimizing store performance, managing regional teams, and achieving ambitious sales and profit targets. The ideal candidate will possess a strong background in retail operations management, exceptional leadership skills, and a deep understanding of the unique market dynamics of the Eastern Cape. You will be responsible for implementing strategic initiatives, fostering a high-performance culture, and ensuring superior customer experiences across all outlets within your purview. This is a significant opportunity to impact a large operational territory for a well-respected organization.

Key Responsibilities

• Develop and implement regional operational strategies to maximize sales, profitability, and customer satisfaction in the Eastern Cape .
• Oversee the performance of multiple retail stores, ensuring adherence to company standards in merchandising, operations, and customer service.
• Lead, coach, and motivate a team of store managers and regional staff, fostering a culture of high performance and accountability.
• Monitor key performance indicators (KPIs) for the region and individual stores, identifying trends and implementing corrective actions.
• Ensure effective inventory management, loss prevention, and operational efficiency across all locations.
• Drive the implementation of new company initiatives, promotions, and operational changes throughout the region.
• Conduct regular store visits and performance reviews to provide feedback and support to store management.
• Manage regional budgets, control expenses, and identify opportunities for cost optimization.
• Ensure compliance with all company policies, procedures, and relevant legislation.
• Act as the primary liaison between corporate headquarters and the stores within the region.

Requirements

• A Bachelor's degree in Business Administration, Retail Management, or a related field.
• A minimum of 7 years of progressive experience in retail operations management, with at least 3 years in a regional or multi-unit management role.
• Proven track record of successfully managing and improving the performance of multiple retail locations, ideally within the Eastern Cape .
• Strong understanding of retail operations, merchandising, inventory control, and customer service principles.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to drive sales performance and manage operational costs effectively.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Proficiency in retail management software and Microsoft Office Suite.
• Willingness to travel extensively throughout the Eastern Cape region.
• A results-oriented mindset with a passion for delivering outstanding retail experiences.

Benefits

• Our client offers a competitive annual salary, commensurate with experience, and a generous performance-based bonus structure.
• Comprehensive medical aid, a retirement annuity, and life assurance are included.
• The company provides significant opportunities for professional development, leadership training, and career advancement within a leading national organization.
• Employees benefit from a supportive work environment, substantial paid time off, and employee discounts.
• This is an excellent chance to lead and shape retail operations in a vital region.