Store Leader: Grow Sales & Elevate Customer Service

Mitre 10; Whanganui; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration aligned with/

Team benefits

Community connection

Leadership impact

Local ownership

Job summary

Mitre 10 MEGA Whanganui is seeking an experienced Store Manager to lead, inspire and drive the store’s performance while delivering outstanding customer service and operational excellence. Reporting to the General Manager, you will oversee sales, costs, staffing, and inventory, coach your team, and build strong supplier and stakeholder relationships to support growth in a dynamic, locally owned business.

The role requires weekend work and a proactive approach to continuous improvement, with a

Qualifications

• Proven leadership experience in retail, trade, or large-format retail environments.
• Strong commercial acumen with the ability to achieve sales and profitability targets.
• Demonstrated experience leading, coaching, and developing high-performing teams.
• Excellent communication and relationship-building skills.
• Strong organisational and problem-solving abilities.
• A proactive approach to driving operational improvements and efficiencies.
• A commitment to delivering exceptional customer experiences.
• Sound knowledge of health and safety practices and compliance requirements.

Responsibilities

• Achieving store sales, profitability, and performance targets.
• Managing store costs and labour budgets effectively.
• Leading, coaching, and developing team members to achieve their full potential.
• Ensuring the store is appropriately staffed and rostered to meet business needs.
• Providing exceptional customer service and resolving customer concerns promptly.
• Maintaining high standards of merchandising, stock management, and store presentation.
• Ensuring Duty Management responsibilities are consistently fulfilled.
• Supporting inventory management initiatives to maintain stock availability and minimise shrinkage.
• Building strong relationships with suppliers, contractors, and internal stakeholders.
• Promoting a strong health, safety, and compliance culture throughout the store.

Skills

Proven leadership experience

Commercial acumen

Leadership coaching

Communication skills

Relationship-building

Organisational skills

Problem-solving

Operational improvement

Customer experience focus

Health & safety knowledge

Job description

Mitre 10 MEGA Whanganui is seeking an experienced Store Manager to lead, inspire and drive the store’s performance while delivering outstanding customer service and operational excellence. Reporting to the General Manager, you will oversee sales, costs, staffing, and inventory, coach your team, and build strong supplier and stakeholder relationships to support growth in a dynamic, locally owned business.

The role requires weekend work and a proactive approach to continuous improvement, with a