Zone Leader Hardware Mitre 10 MEGA Te Rapa

Mitre 10; Auckland; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Excellent staff purchasing scheme

Job summary

Mitre 10 MEGA Te Rapa is seeking a pro-active Team Leader for the Hardware team to drive exceptional customer service, sales and the smooth running of store operations. You will lead and develop the team, motivate staff, and deliver in-full results with a strong Health & Safety focus.

The role reports to the Retail Manager - Building Products and requires dedication to service excellence in a busy hardware environment, with rostered hours from Tuesday to Saturday.

Qualifications

• A passion for customer service excellence and the ability to manage customer expectations.
• Strong organisational skills with the ability to forward plan and offer innovative solutions.
• Leadership capability and the ability to motivate teams to achieve service excellence.
• Understanding or background in inventory management and pricing.

Responsibilities

• Deliver exceptional customer service to Retail customers and drive sales.
• Ensure seamless running of your portfolio and on-time delivery.
• Support and motivate your team to be the best every day.
• Maintain a strong focus on Health & Safety.

Skills

Customer service leadership

Leadership capability

Organisational skills

Inventory management

Pricing knowledge

Job description

Zone Leader Hardware Mitre 10 MEGA Te Rapa

Who We Are

At Mitre 10, it’s our people who make the difference. We’rea proudly Kiwi business that’s been part of New Zealand’s DIY story forgenerations, helping customers turn ideas into reality since 1974. With thebacking of a trusted national brand and the heart of a locally ownedco-operative, we offer a welcoming, hands-on workplace where teamwork,community, and a love of helping others come first.

About the Role

We are looking for a pro-active Team Leader to join ourbusiness in the Hardware team at Mitre 10 MEGA Te Rapa.Our ideal candidate will have a strong retail or operations background andpreferably some exposure or knowledge in the products we sell or big boxretail. You would also have previous leadership experience and a commitment toproviding quality service and product to our customers.

The focus of this role is to ensure the delivery ofexceptional customer service to our Retail customers, driving sales and theseamless running of your portfolio. You will support and motivate yourteam to be the best they can be every day, to deliver in full and on time andto achieve the results that are critical to our success. You will also have astrong focus on Health & Safety.

What You’ll Bring

To be successful in this role you'll need to demonstrate:

• Apassion for customer service excellence and the ability to manage customerexpectations
• Strongorganisational skills with the ability to forward plan and offerinnovative solutions
• Leadershipcapability and a solid understanding of how to motivate teams and inspirethem to achieve service excellence
• Anunderstanding or background in inventory management and pricing

This role reports to our Retail Manager - Building Products and is part of thestore leadership team. Rostered hours will be 42.5 per week, worked from Tuesday to Saturday.

We can provide further career opportunities for the rightcandidate as well as a competitive remuneration package and excellent staffpurchasing scheme.

We also have a great culture. We have four core valuesthat underpin everything we do.They are to be Customer Obsessed, OneTeam, Honest & Fair and Strive for Excellence.

Please note that we do not always work to fixedclosing dates. We encourage you to apply early as we will consider applicationsas we receive them.