Showroom Leader: Elevate Customer Experience & Sales

Mitre 10; Cambridge; Hybrid; NZD 52,000 - 62,000; Full time

Job summary

Mitre 10 MEGA Cambridge is recruiting a Retail Showroom Supervisor to oversee daily showroom operations and lead a team to deliver exceptional customer service. You will drive merchandising standards, staff coaching and roster planning to meet sales targets and maintain a safe, productive workplace.

The role focuses on leadership, customer experience, inventory control and cross-functional collaboration across store departments in a fast-growing home improvement environment.

Qualifications

• Demonstrated leadership experience in a retail environment.
• Strong customer service orientation and communication skills.
• Proven ability to manage people and coach a team.
• Good problem solving and decision making.
• Knowledge of stock control and retail operations.

Responsibilities

• Lead, coach and support showroom team members.
• Assist with staff training, performance management and development.
• Foster a positive, collaborative, customer-focused team culture.
• Support roster planning and day-to-day workforce management.

Skills

Leadership

Customer service

People management

Communication

Stock management

Retail operations

Problem solving

Attention to detail

Job description

Mitre 10 MEGA Cambridge is recruiting a Retail Showroom Supervisor to oversee daily showroom operations and lead a team to deliver exceptional customer service. You will drive merchandising standards, staff coaching and roster planning to meet sales targets and maintain a safe, productive workplace.

The role focuses on leadership, customer experience, inventory control and cross-functional collaboration across store departments in a fast-growing home improvement environment.