Store Leader – Large Home Improvement Retail

Mitre 10; North Shore; On-site; NZD 80,000 - 110,000; Full time

Benefits offered by this job

Staff purchase scheme

Columbus Coffee discounts

Perks platform access

Job summary

Mitre 10 MEGA Albany is seeking a hands-on Retail Manager who will lead multiple departments on the shop floor, coaching teams to deliver exceptional customer experiences and strong sales results. You’ll be on the floor, guiding staff, supporting customers and driving department performance across service and operations.

You’ll foster a culture of teamwork, maintain presentation standards and develop your people for long-term growth within Riviera Hardware Holdings.

Qualifications

• Experience leading a team within retail, trade, home improvement or customer-facing environments.
• Strong interest in developing people and helping others succeed.
• Customer-first mindset with a commitment to outstanding service.
• Understanding that great customer experiences drive strong sales results.
• Ability to balance customer service, people leadership and department performance.

Responsibilities

• Lead a portfolio of customer-focused departments on the shop floor.
• Coach and develop team performance to meet sales, service and operational targets.
• Support customers with product knowledge and practical home improvement solutions.
• Maintain department presentation standards and store display quality.
• Drive continuous improvement in customer experiences and sales results.

Skills

Team leadership

People development

Customer focus

Sales mindset

Multi-tasking

Organizational skills

Shop floor presence

Proactivity

Job description

Mitre 10 MEGA Albany is seeking a hands-on Retail Manager who will lead multiple departments on the shop floor, coaching teams to deliver exceptional customer experiences and strong sales results. You’ll be on the floor, guiding staff, supporting customers and driving department performance across service and operations.

You’ll foster a culture of teamwork, maintain presentation standards and develop your people for long-term growth within Riviera Hardware Holdings.