Customer Service Representative

Tribe Recruitment; Auckland; Hybrid; NZD 30,000 - 41,000; Full time

Benefits offered by this job

4-month assignment Oct 2026–Jan 2027

Hybrid work: 3 days in office, 2 from/

Exposure across markets and business

Collaborative team environment

Job summary

Tribe Recruitment in Auckland is seeking a proactive Customer Service Advisor to support customers across New Zealand, Australia and Pacific markets. You will process orders, handle enquiries and help resolve delivery and logistics issues while collaborating with Supply Chain, Logistics, Sales and Credit teams to ensure a smooth customer experience.

This 4‑month temporary assignment offers hybrid work with three days in the office and two from home after training, with varied exposure across

Qualifications

• Experience in FMCG, logistics or similar environments.
• Ability to handle high volumes of customer enquiries and transactional processing.
• Strong communication and problem-solving skills.
• Attention to detail and quick learner.
• Proactive, team-focused approach with ability to juggle priorities.

Responsibilities

• Assist customers across New Zealand, Australia and Pacific markets.
• Process orders and resolve delivery/logistics issues.
• Collaborate with Supply Chain, Logistics, Sales and Credit teams.
• Support seasonal peaks and product launches.

Skills

Customer service

High-volume handling

Communication

Problem solving

Attention to detail

Stakeholder mgmt

Teamwork

Adaptability

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Tribe Recruitment – Auckland, North Island

• Join a busy customer service team supporting customers across New Zealand, Australia and Pacific markets.
• Process customer orders, manage enquiries and help resolve delivery, logistics and order-related issues.
• Work closely with Supply Chain, Logistics, Sales and Credit teams to ensure a smooth customer experience.
• Support seasonal peaks, product launches, promotions and wider business initiatives.

About the Opportunity

• Join a busy customer service team supporting customers across New Zealand, Australia and Pacific markets.
• Process customer orders, manage enquiries and help resolve delivery, logistics and order-related issues.
• Work closely with Supply Chain, Logistics, Sales and Credit teams to ensure a smooth customer experience.
• Support seasonal peaks, product launches, promotions and wider business initiatives.

What You’ll Bring

• Previous customer service experience, ideally within FMCG, logistics, supply chain or a similar environment.
• Confidence managing high volumes of customer enquiries and transactional processing.
• Strong communication, problem-solving and stakeholder management skills.
• Excellent attention to detail with the ability to learn new systems and processes quickly.
• A proactive, team-focused approach and confidence juggling multiple priorities.

What’s on Offer

• 4-month temporary assignment from October 2026 through to the end of January 2027.
• Hybrid working with 3 days in the office and 2 days from home following initial training.
• Varied role supporting multiple markets, customer channels and business units.
• Collaborative team environment with strong exposure across customer service and supply chain.

For any questions give Kate Manera a call on 027 258 0659 and quote Job ID: 18552 for a confidential chat.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.