Site Operations Administrator | Dunedin

New Zealand Government; Dunedin; On-site; NZD 60,000 - 68,000; Full time

Benefits offered by this job

9% superannuation

Life and income protection insurance

Flexible superannuation options

Job summary

ACC in Dunedin is seeking a Site Operations Administrator to be the welcoming face for visitors at the Dunedin Hub. You will provide a professional, proactive front-of-house experience and deliver a broad range of office and operational administrative services to keep services running smoothly.

This permanent role offers core hours Monday to Friday 8:30am–5:00pm, a comprehensive benefits package including enhanced superannuation, life and income protection, and flexible options.

Qualifications

• Experience in administration, reception or front-of-house roles.
• Strong customer service and interpersonal skills.
• Cultural awareness, empathy, and the ability to engage with people from diverse backgrounds.
• Confidence working in a digital environment using multiple systems and tools.
• Sound judgement, initiative, and the ability to manage competing priorities.
• A collaborative, flexible, and proactive working style.
• New Zealand work rights at the time of application.

Responsibilities

• First point of contact for visitors at Dunedin Hub.
• Provide a broad range of office and operational administrative services.
• Coordinate across site activities to support day-to-day operations.
• Ensure customers are supported in the right way, at the right time.

Skills

Administration

Customer service

Front-of-house

Digital tools

Job description

Be the welcoming face of ACC for customers visiting our Dunedin HubDeliver varied administrative support that keeps services running smoothlyPermanent role with strong benefits in a values'led organisation.

About the role | Mō te tūranga mahi

As a Site Operations Administrator, you will be the first point of contact for Visitors to our Dunedin Hub, providing a professional, welcoming and proactive experience. You will deliver a broad range of office and operational administrative services that support the effective day'to'day running of ACC's Hubs and Sites, helping ensure customers are supported in the right way, at the right time. You'll play a pivotal role in providing front'of'house services, operational administrative support, and coordination across site activities, contributing to keeping Kiwis safe at work, at home, and everywhere in between. The appointing salary for this role is $60,486 - $68,314 based on experience.

• ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and flexibility to change to a locked plan at any time.
• we offer an additional 9% superannuation contribution

About you | Mōu

You will bring:

• Experience in administration, reception or front'of'house roles
• Strong customer service and interpersonal skills
• Cultural awareness, empathy, and the ability to engage with people from diverse backgrounds
• Confidence working in a digital environment using multiple systems and tools
• Sound judgement, initiative, and the ability to manage competing priorities
• A collaborative, flexible, and proactive working style

You must hold New Zealand work rights at the time of application.

Please note this is an office'based role, with core working hours of Monday to Friday, 8:30am - 5:00pm.