Senior Operations Administrator

New Zealand Government; Wellington; Hybrid; NZD 62,000 - 67,000; Full time

Benefits offered by this job

Advantageous superannuation (9%)

Flexible working options

Job summary

Accident Compensation Corporation in Wellington is seeking a Senior Operations Administrator to support business customers through assessment, investigation, and management of levy-related accounts. You will gather information from sources, engage via outbound calls and written communication, and apply judgement to resolve enquiries for first-contact resolution.

The role offers opportunities to contribute to continuous improvement, maintain data integrity, and ensure compliance with ACC

Qualifications

• Strong customer service skills with the confidence to manage phone and written interactions while working towards first-contact resolution.
• Ability to research, analyse, interpret, and apply complex information to make informed decisions.
• Sound judgement, problem-solving capability, and a proven ability to navigate complex customer situations.
• Excellent written and verbal communication skills, including the ability to explain technical information clearly.
• Strong relationship-building skills with diverse customers and stakeholders.
• Continuous improvement mindset and ability to adapt to changing priorities.
• Proven organisational skills to manage competing deadlines and workloads.
• Collaborative approach and commitment to a positive, safe and inclusive team culture.
• Knowledge of ACC business customer products, legislation and policies would be advantageous.
• Experience providing quality assurance, coaching, or technical support would be advantageous.
• NZ work rights at time of application.

Responsibilities

• Support ACC's business customers through assessment, investigation, and management of business customer accounts and levy-related requests.
• Gather and assess information from various sources; engage with customers via calls and written communications; resolve enquiries for first-contact resolution.
• Make quality technical decisions to ensure correct levy products are applied and information is accurate.
• Contribute to continuous improvement, data integrity, and compliance with ACC legislation and policy.

Skills

Customer service

Analytical thinking

Problem solving

Written communication

Verbal communication

Relationship building

Continuous improvement

Organisational skills

Collaborative mindset

NZ work rights

Job description

# Senior Operations Administrator at Accident Compensation Corporation, Wellington## Mō tēnei tūranga mahi | About this role**Permanent | Wellington*** Investigate and assess complex business customer requests and accounts.* Join a trusted organisation helping keep Kiwis safe every day.* Grow your expertise in a collaborative team with excellent benefits.**About us | Mō mātou** ACC is a trusted and high'performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz **About the role | Mō te tūranga mahi** As a Senior Operations Administrator in our Levy Administration team, you'll play a key role in supporting ACC's business customers through the assessment, investigation, and management of business customer accounts and levy-related requests. You will gather and assess information from a range of sources, engage directly with customers through outbound calls and written communication, and use your judgement to resolve enquiries and support first-contact resolution. Working across varied business customer workstreams, you'll make quality technical decisions that ensure customers receive the right information at the right time and that the correct levy products are applied. This is a varied and rewarding role where you'll contribute to continuous improvement, strengthen data integrity, provide technical expertise, and help ensure compliance with ACC legislation and policy. You'll join a collaborative and supportive team that values learning, development, and the exchange of ideas, while contributing to keeping Kiwis safe at work, at home, and everywhere in between. The appointing salary for this role is $61,766 - $67,325 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance. **About you | Mōu** You will bring:* Strong customer service skills with the confidence to manage phone and written interactions while working towards first-contact resolution.* The ability to research, analyse, interpret, and apply complex information to make informed decisions.* Sound judgement, problem-solving capability, and a proven ability to navigate complex customer situations.* Excellent written and verbal communication skills, including the ability to explain technical information in a way others can easily understand.* Strong relationship-building skills when working with a diverse range of customers and stakeholders.* A continuous improvement mindset and the ability to adapt to changing priorities.* Proven organisational skills with the ability to manage competing deadlines and workloads.* A collaborative approach and commitment to supporting a positive, safe, and inclusive team culture.* Knowledge of ACC business customer products, legislation, and policies would be advantageous.* Experience providing quality assurance, coaching, or technical support would be advantageous.* You must hold New Zealand work rights at the time of application.**Working at ACC | Mō ACC** At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:* Employee networks to support our colleagues from diverse backgrounds.* The option to explore flexible working that suits your needs and ours.**How to apply | Me pēhea te tuku tono** Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to **Monday 28th September 2026 at 11:59pm**, however if an ideal candidate is found we may progress screening and interviewing sooner. Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email [e-mail] quoting the Job Identification number 1007331.## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Accident Compensation Corporation || Location: | Wellington || Position type: | Ongoing - Full Time || Category: | Administration || Date listed: | 17-Sep-2026 || Salary range: | N/A || Closing date: | 29-Sep-2026 || Reference: | 1007331\\_1789600833 || Attachment: | No File Attached || File links: | || Website: | www.acc.co.nz |