Delivery Support Specialist

ACC New Zealand; Wellington; On-site; NZD 101,000 - 137,000; Full time

Benefits offered by this job

9% superannuation

Life and income protection insurance

Flexible working

Job summary

ACC New Zealand is seeking a Delivery Support Specialist to ensure critical IT services are understood, supported and delivered effectively.

Working across technology and business teams, you will provide proactive operational support, manage Level 2 production issues, and contribute to incident/problem management while driving continuous service improvement through strong stakeholder relationships and clear communication.

Qualifications

• Experience in IT service delivery, service support or service management environments.
• Strong stakeholder engagement and relationship management skills across technical and non-technical teams.
• Excellent written and verbal communication with the ability to translate complex information.
• Analytical and problem-solving ability with experience diagnosing issues and driving resolution.
• Experience supporting incident and problem management, production support or ITIL-aligned practices.

Responsibilities

• Provide proactive operational support and manage Level 2 production issues.
• Contribute to incident and problem management activities and drive continuous service improvement.
• Build strong stakeholder relationships and communicate clearly to influence outcomes.

Skills

IT service delivery

Stakeholder management

Communication

Analytical thinking

ITIL

Job description

• Build trusted relationships across ACC and with key service providers.
• Resolve complex incidents and drive continuous service improvement.
• Keep ACC's critical services running through collaboration, technical expertise and clear communication.

About us | Mō mātou

CC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz

About the role | Mō te tūranga mahi

As a Delivery Support Specialist, you'll play a pivotal role in ensuring ACC's business-critical services are understood, supported and delivered effectively from an Information Technology perspective. Working across technology and business teams, you'll provide proactive operational support, manage Level 2 production issues, contribute to incident and problem management activities, and drive continuous service improvement. Success in this role will come from your ability to build strong stakeholder relationships, communicate clearly, influence outcomes, and solve complex technical and operational challenges that help keep Kiwis safe at work, at home, and everywhere in between.

The appointing salary for this role is $101,287 to $137,035 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

About you | Mōu

You will bring:

• Experience working in IT service delivery, service support, operational support or service management environments.
• Strong stakeholder engagement and relationship management skills, with the ability to build credibility across technical and non-technical teams.
• Excellent written and verbal communication skills, with the confidence to translate complex information into practical advice.
• Strong analytical and problem-solving capability, with experience diagnosing issues and driving resolution through collaboration.
• Experience supporting incident management, problem management, production support or ITIL-aligned service management practices.
• The ability to remain calm, resilient and customer-focused when responding to incidents and service disruptions.
• A continuous improvement mindset and a proactive approach to identifying opportunities to enhance services and outcomes.
• You must hold New Zealand work rights at the time of application.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.