Integrated Recovery Coordinator - Dunedin

Accident Compensation Corporation; Dunedin; On-site; NZD 63,000 - 77,000; Full time

Job summary

Accident Compensation Corporation (ACC) in Dunedin is seeking an Integrated Recovery Coordinator to work one-to-one with clients who have experienced injury and are re-entering or staying in the workforce. You will help understand what matters to them, reduce barriers, and coordinate supports to support rehabilitation outcomes.

You will collaborate with health providers, employers, whānau, and community networks to rebuild confidence, capability and independence, using a compassionate, organised

Qualifications

• Clear, empathetic communication skills.
• A curious mindset and willingness to learn legislation and technical information.
• Strong organisation and time-management skills.
• Personal resilience and emotional intelligence.
• A clean NZ driver’s licence (for occasional travel).
• Experience in case management or the public sector is helpful, but not essential.

Responsibilities

• Build strong, respectful relationships with clients, whānau, providers, and employers.
• Communicate with clients via phone, email, and occasional in-person meetings.
• Develop, manage, and review personalised rehabilitation plans.
• Coordinate services and supports that enable meaningful progress.
• Support clients through challenges with empathy, clarity, and consistency.

Skills

Communication

Organisation

Empathy

Resilience

NZ Driver's licence

Public sector experience (nice to have

Job description

Integrated Recovery Coordinator - Dunedin

Job Description

Integrated Recovery Coordinator

Facilitate the support your clients need to regain independence

ACC is growing, and we’re looking for compassionate, organised people to join our Level 1 Integrated Recovery team.

In this role, you’ll work one‑to‑one with clients who have experienced injury and have have been out of work for a long time. Your focus will be on understanding what matters to them, reducing barriers, and coordinating the right supports to help them move toward positive rehabilitation outcomes.

You won’t do this alone — you’ll collaborate closely with health providers, employers, whānau, and community networks, playing a key role in helping people rebuild confidence, capability, and independence.

What you’ll be doing | Āu mahi matua

• Build strong, respectful relationships with clients, whānau, providers, and employers
• Communicate with clients via phone, email, and occasional in‑person meetings
• Develop, manage, and review personalised rehabilitation plans
• Coordinate services and supports that enable meaningful progress
• Support clients through challenges with empathy, clarity, and consistency
  

You don’t need to come from a case management background to succeed here.

You might be an experienced administrator, come from a customer service or public‑facing role, or have experience supporting people through complex situations. What matters most is your ability to connect with people, stay organised, and remain calm and resilient when things get tough.

We encourage you to apply even if you don’t meet every requirement — we value diverse experiences and transferable skills.

• Clear, empathetic communication skills
• A curious mindset and willingness to learn legislation and technical information
• Strong organisation and time‑management skills
• Personal resilience and emotional intelligence
• A clean NZ driver’s licence (for occasional travel)
• Experience in case management or the public sector is helpful, but not essential
  

What you can expect | Ngā kawatau

• Starting salary of $70,000 + 9% superannuation
• Annual performance reviews linked to salary progression
• A supportive, coaching‑focused team environment
• Wellbeing initiatives and employee discount programmes
• Modern, open‑plan office designed for collaboration and focus
• 40 hours per week, Monday to Friday, between 8am and 5.30pm
  

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident

At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.

Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.

Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.