Customer Service Representative

Asmussgroup; Dunedin; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Southern Cross Medical Insurance

Life Insurance & Free Wills benefit

Ongoing training and development & 40-

Short-term incentive programme

Job summary

Asmuss Dunedin is seeking a motivated Customer Service Representative to join our Dunedin branch. You will be the go-to person for customers, helping them find the right solutions and ensuring every interaction is positive.

Responsibilities include assisting customers face-to-face, over the phone, and by email; providing product advice; preparing quotes; and supporting promotions. A full driver's license and initiative are valued; Dynamics 365 experience is a plus.

Qualifications

• Customer service experience, ideally within an industrial, engineering, trade, or similar environment.
• Strong communication and relationship-building skills.
• A proactive, can-do approach and willingness to get stuck in.
• The ability to juggle competing priorities while keeping customers front of mind.
• Confidence using computer systems, with Dynamics 365 experience an advantage.
• A genuine desire to learn, grow, and develop your career.
• A good sense of humour and a positive outlook.
• A full driver's licence.

Responsibilities

• Assisting customers face-to-face, over the phone, and via email
• Providing product advice and technical information
• Preparing and following up quotes
• Identifying and pursuing sales opportunities
• Supporting promotions and sales initiatives
• Working with purchasing to ensure stock is available when needed
• Assisting with reporting, administration, and general branch activities
• Getting involved wherever needed to help keep the branch running smoothly

Skills

Customer service

Communication skills

Relationship-building

Proactive attitude

Multitasking

Dynamics 365

Driver's license

Humor & positivity

Tools

Dynamics 365

Job description

Job Category: Call Centre & Customer Service

Love helping customers, solving problems, and being part of a great team?

We're on the lookout for a motivated and customer-focused Customer Service Representative to join our Dunedin branch.

This is a fantastic opportunity for someone who enjoys building relationships, learning new things, and being at the heart of a busy operation. Whether you're assisting customers at the counter, providing product advice over the phone, or identifying sales opportunities, you'll play a key role in delivering an outstanding customer experience.

No two days are quite the same, and that's exactly what makes this role exciting.

Reporting to the Site Operations Coordinator, you'll join a supportive team that values initiative, collaboration, and a positive attitude. If you enjoy being busy, taking ownership of your work, and having a few laughs along the way, we'd love to hear from you.

Job Description

What you'll be doing

You'll be the go-to person for our customers, helping them find the right solutions and ensuring every interaction is a positive one.

Your day may include:

• Assisting customers face-to-face, over the phone, and via email
• Providing product advice and technical information
• Preparing and following up quotes
• Identifying and pursuing sales opportunities
• Supporting promotions and sales initiatives
• Working with purchasing to ensure stock is available when needed
• Assisting with reporting, administration, and general branch activities
• Getting involved wherever needed to help keep the branch running smoothly

Desired Skills and Experience

What you'll bring

• Customer service experience, ideally within an industrial, engineering, trade, or similar environment
• Strong communication and relationship-building skills
• A proactive, can-do approach and willingness to get stuck in
• The ability to juggle competing priorities while keeping customers front of mind
• Confidence using computer systems, with Dynamics 365 experience an advantage
• A genuine desire to learn, grow, and develop your career
• A good sense of humour and a positive outlook
• A full driver's licence

Asmuss is committed to creating an environment where our people can thrive. You'll be supported to learn, develop new skills, and build a rewarding career while working alongside a team that values collaboration, knowledge-sharing, and having fun at work.

What's in it for you?

• Monday to Friday 7.30am – 4.30pm. (weekends free!)
• Competitive salary package & short-term incentive programme
• Southern Cross Medical Insurance
• Life Insurance & Free Wills benefit
• Ongoing training and development & career growth opportunities