Short Term Rental Management Assistant

Mgnt Ltd; Auckland; On-site; NZD 30,000 - 39,000; Part time

Job summary

MATTERS, a progressive housekeeping and property management company based in Auckland, is seeking a part-time Short Term Rental Management Assistant. You will back the portfolio management team, coordinate with owners and guests, and maintain accurate booking records and documentation.

You will support scheduling, reporting, and basic marketing updates while developing essential property management and administrative skills within a growing company dedicated to excellent guest experiences.

Qualifications

• Experience in an administrative or office support role, preferable in property management or hospitality.
• Strong organisational skills and ability to manage multiple tasks simultaneously.
• Clear written and verbal communication with a professional demeanour.
• Proficiency with MS Office and property management or booking systems.
• Attention to detail and accurate record-keeping.
• Proactive problem-solving and teamwork support.
• Flexible and able to adapt in a fast-paced environment.
• Customer service excellence when handling guest enquiries.
• A valid driver’s licence is advantageous.

Responsibilities

• Handle guest enquiries and booking requests via multiple channels with prompt responses.
• Process and coordinate check-ins and check-outs for multiple properties.
• Maintain accurate records of bookings, payments, and guest data.
• Support property owners with documentation and lease information.
• Manage administrative correspondence including emails and calls.
• Assist with scheduling maintenance, cleaning, and property inspections.
• Prepare reports on bookings, occupancy rates, and rental performance.
• Assist with property marketing materials and listing updates.

Skills

Administrative experience

MS Office proficiency

Property management software

Booking systems experience

Attention to detail

Communication skills

Customer service

Driver's license

Tools

Microsoft Office and suite

Property management software

Booking systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

MATTERS is seeking a Short Term Rental Management Assistant to join our dynamic team in Auckland. This is a part-time position that plays a vital role in supporting the day-to-day operations of our short-term rental management business. You will be the backbone of our portfolio Management & processes, ensuring smooth coordination between property owners, guests, and our management team. This role offers the perfect opportunity to develop your administrative skills within a growing property management company whilst maintaining flexibility with part-time hours.

What you'll be doing

• Firstly, training on a new property management software we are taking on so PMS experience ideal / online systems & operations is a key requirement
• Managing guest enquiries and booking requests through various channels, providing prompt and professional responses
• Processing and coordinating check-ins and check-outs for multiple properties
• Maintaining accurate records of bookings, payments, and guest information in our management systems
• Supporting property owners with documentation, lease agreements, and rental information
• Handling administrative correspondence including emails, phone calls, and written communications
• Assisting with scheduling maintenance, cleaning, and property inspections
• Preparing reports on bookings, occupancy rates, and rental performance
• Supporting the coordination of property marketing materials and listing updates

What we're looking for

• Proven experience in an administrative or office support role, preferable within property management, hospitality, or customer-facing environments
• Excellent organisational skills with the ability to manage multiple tasks and priorities simultaneously
• Strong written and verbal communication skills with a professional and friendly demeanour
• Proficiency in Microsoft Office applications and experience with property management software or booking systems
• Attention to detail and accuracy in record-keeping and data entry
• Problem-solving ability and a proactive approach to supporting team members and guests
• Flexibility and adaptability in a fast-paced environment
• Customer service excellence and the ability to handle guest enquiries professionally
• A valid driver's licence would be advantageous for property-related tasks

What we offer

At MATTERS we value our team members and are committed to creating a supportive work environment. We offer competitive remuneration for part-time hours, flexible scheduling arrangements that work around your lifestyle, and the opportunity to develop valuable administrative and property management skills. You will work with a collaborative team that prioritises clear communication and mutual support. We encourage professional development and provide opportunities to expand your knowledge within the property management industry. This role offers the perfect balance for those seeking part-time work with genuine career progression potential.

About us

MATTERS a progressive housekeeping & property management company based in Auckland that specialises in short-term rental management. We are dedicated to providing exceptional service to our property owners and ensuring outstanding guest experiences.

Our mission is to simplify property management through efficient operations, transparent communication, and innovative solutions. We pride ourselves on creating a workplace where team members are valued, supported, and given the opportunity to grow. As a growing company in the dynamic short-term rental market, we are committed to maintaining high standards of professionalism and customer service.