Part-Time Short-Term Rental Operations & Guest Support

Mgnt Ltd; Auckland; On-site; NZD 30,000 - 39,000; Part time

Job summary

MATTERS, a progressive housekeeping and property management company based in Auckland, is seeking a part-time Short Term Rental Management Assistant. You will back the portfolio management team, coordinate with owners and guests, and maintain accurate booking records and documentation.

You will support scheduling, reporting, and basic marketing updates while developing essential property management and administrative skills within a growing company dedicated to excellent guest experiences.

Qualifications

• Experience in an administrative or office support role, preferable in property management or hospitality.
• Strong organisational skills and ability to manage multiple tasks simultaneously.
• Clear written and verbal communication with a professional demeanour.
• Proficiency with MS Office and property management or booking systems.
• Attention to detail and accurate record-keeping.
• Proactive problem-solving and teamwork support.
• Flexible and able to adapt in a fast-paced environment.
• Customer service excellence when handling guest enquiries.
• A valid driver’s licence is advantageous.

Responsibilities

• Handle guest enquiries and booking requests via multiple channels with prompt responses.
• Process and coordinate check-ins and check-outs for multiple properties.
• Maintain accurate records of bookings, payments, and guest data.
• Support property owners with documentation and lease information.
• Manage administrative correspondence including emails and calls.
• Assist with scheduling maintenance, cleaning, and property inspections.
• Prepare reports on bookings, occupancy rates, and rental performance.
• Assist with property marketing materials and listing updates.

Skills

Administrative experience

MS Office proficiency

Property management software

Booking systems experience

Attention to detail

Communication skills

Customer service

Driver's license

Tools

Microsoft Office and suite

Property management software

Booking systems

Job description

MATTERS, a progressive housekeeping and property management company based in Auckland, is seeking a part-time Short Term Rental Management Assistant. You will back the portfolio management team, coordinate with owners and guests, and maintain accurate booking records and documentation.

You will support scheduling, reporting, and basic marketing updates while developing essential property management and administrative skills within a growing company dedicated to excellent guest experiences.